Business Support Administrator
| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 868298 |
| Job Views | 17 |
- Description
- Business Support Administrator
Location: Bishops Stortford
Salary: £24,000 - £26,000 depending on experience
Job Type: Full-time, Permanent
Benefits: See below
We’re looking for a proactive and detail-oriented Business Support Administrator to join our busy and collaborative Business Support Team. This role is ideal for someone who thrives on organisation, enjoys problem-solving, and is confident navigating systems and processes.
You’ll play a key role in supporting the Business Support function and other departments as needed, helping to deliver excellent service to clients while ensuring smooth internal operations.
Key Responsibilities- Maintain and optimise the CRM system
- Review job progress and quality, ensuring accurate closure and invoice creation
- Process engineers’ reports and expenses, checking for discrepancies
- Manage compliance paperwork and ensure correct certification is shared with clients
- Liaise with subcontractors and suppliers regarding outstanding invoices
- Navigate document management systems and escalate invoice queries for approval
- Ensure timely and accurate job shutdowns for invoicing
- Monitor client portals and provide compliance reports and certificates
- Review WIP reports and escalate outstanding items
- Generate weekly and monthly site activity reports
- Respond to general enquiries promptly and professionally
- Escalate invoice queries and obtain necessary work orders
- Support management with complaint investigations
- Assist other departments with ad-hoc projects
- Provide cover for Service Desk and Technical Administration duties when required
- Strong organisational and communication skills
- High attention to detail and accuracy
- Experience with CAFM systems (preferred but not essential)
- A proactive, solutions-focused mindset
- Ability to work independently and collaboratively within a team
- Take Responsibility – We own our actions and outcomes
- Put People First – We care deeply about our colleagues and customers
- Are Always Improving – We embrace change and strive to be better
- Succeed Together – We collaborate, celebrate wins, and support each other
- 25 days’ holiday plus bank holidays
- Generous sick pay and accident insurance
- Loyalty bonus after 2 years of service
- Life assurance (2x annual salary)
- Wellness support – private GP access and 24/7 counselling
- Eye care reimbursement
- Employee recognition – monthly and annual awards
- Training and development – internal academy and mentorship opportunities
- On-site perks – free parking, gym access, spa facilities, and company events
- Casual dress code and pet-friendly environment