Customer Service Support
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 672136 |
| Job Views | 301 |
- Description
- JOB DESCRIPTION
ROLE: Mainstream Portal Administrator and Customer Service Support
Working in a dynamic food wholesale distribution company (family owned) occupying the retail space in multiple supermarket chains.
Key Responsibilities
- Ability to access mainstream customer portals and transporting data and information.
- Ability to input new information for new product listings in customer portals.
- Ability to dispute supplier queries on customer portals.
- Ability to input all promos on customer portals throughout the year
- Ability to change pricing schemes on customer portals using approved credentials.
- Ability to navigate internal and external IT systems.
- Ability to book deliveries and obtain depot booking slots on customer portals
- Creation of Mainstream- customer portfolio – Master Files using SAP and customer portals.
- Ongoing - Maintaining Pricing schemes
- Ongoing – Maintaining customer product information and updating pallet configs, barcode etc..
- Create custom performance reports from customer portals & SAP, as required by mainstream head.
- Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal
- Daily printing of purchase orders.
- Periodically Invoicing for orders received via emails, to assist other team members when required to do so.
- Coverage – credit note processing and queries on invoicing and debit claims for shortage returns or pricing discrepancies (as & when necessary.
- Preparation for customer visits to the facility.
- Organise Team meetings with Customers and SOP Sales Teams.
- Maintain and update once a month Customer contact list and Customer portal details and password Updates.
- Candidate must be based on site in Harlow. This is an office-based position, 9-5.30 PM
- Candidate must have strong communication skills and demonstrate a passion for the business and ability to grow within the organisation
- Accuracy in reporting functions and inputting data on customer portals.
- Familiar with customer portals and ability to navigate their system: - Tesco, Sainsbury’s, Asda, Morrison’s, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl. Training to be provided.
- Be customer focused, flexible and friendly.
- Team Spirit: Internal and external – team collaboration, working in a friendly environment.
- Strong IT skills – is a requirement to navigate customer portals and internal SAP management system.
- Strong skills in Microsoft office programs: EXCEL is a must.
- Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales.
- A can-do attitude.
- Multi-tasking is mandatory.
- SAP experience required but not necessary.
- Will provide training and assistance to navigate SAP, (if required)
- References required.
- Immediate start date.
- Salary based on level of experience: £28-£33K per annum.