Administrative Assistant - Service & Marketing
| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Jill Worrell |
| Job Ref | 905209 |
| Job Views | 3 |
- Description
- Administrative Assistant - Service & Marketing
Location: Welwyn Garden City
Salary: Up to £33,000 per annum
Hours: 40 hours per week
Working Pattern: Office-based during probation | Hybrid working available after successful completion
About the Company
Our client is a well-established and highly respected specialist in their industry, delivering innovative and beautifully engineered products to the UK market.
Part of a successful international group headquartered in Europe, the business combines precision engineering with exceptional customer service. With over 40 years of expertise globally, they pride themselves on quality, attention to detail and creating outstanding living and working environments.
The UK team offers a supportive, collaborative and forward-thinking culture, where individuals are encouraged to take ownership, develop professionally and contribute to the continued growth of the business.
The Opportunity
We are seeking a dynamic and enthusiastic Administrative Assistant to support both the Service and Marketing functions. This is a varied and integral role within the business, ideal for someone who thrives in a fast-paced environment and enjoys combining customer service, administration and creative marketing support.
The position is approximately 60% Service support and 40% Marketing support, offering exposure across operations, logistics, customer care and brand development.
Key Responsibilities
Service & Operations Support (Approx. 60%)
- Acting as the first point of contact for customer service requests via phone and email
- Managing the administrative processing of service orders, deliveries and incoming payments
- Preparing and issuing quotations and invoices
- Coordinating logistics for service items in collaboration with the German headquarters
- Ordering goods via internal systems and managing stock levels
- Booking in incoming goods, distributing to partners and maintaining accurate inventory records
- Supporting Operations Managers with service coordination and partner communication
- Organising annual stock take and maintaining warehouse records
- Ensuring a high standard of customer care throughout the service lifecycle
- Ordering and distributing brochures and marketing materials
- Raising purchase orders and maintaining accurate invoice records
- Proofreading and formatting documents from Head Office
- Assisting with the organisation and coordination of trade fairs and events
- Creating simple and engaging social media posts (Facebook & Instagram)
- Maintaining image libraries and marketing content
- Supporting general office organisation and supplies management
- Commercial or technical background with experience in an administrative or back-office role
- Excellent customer service skills with a professional and confident telephone manner
- Highly organised with strong attention to detail
- Comfortable managing multiple priorities in a structured and efficient way
- Confident using Microsoft Office and internal IT systems
- Proactive, adaptable and solution-focused
- A positive team player who enjoys working in a collaborative environment
- An interest in marketing or social media would be advantageous
- Salary up to £33,000 depending on experience
- Hybrid working after successful probation
- Supportive, family-like culture within a growing international business
- Structured onboarding and training in collaboration with the German headquarters
- Opportunity for personal development and long-term progression