Location: Harlow
Salary: Starting at £25,000, rising to £26,000 post-probation (pro-rata)
based on 25 hours per week, the salary will be £15,625 - £16,000 per annum approx 
Hours: 25 hours per week but neg. 
Preferably 5 hours each day eg: 9.30-2.30pm but flexible for the right person
Benefits: 23 days holiday (pro-rata) plus bank holidays, healthcare (improving with service length), pension, parking, and regular social events.
  
Position Overview: The Scheduler/Administrator is an essential member of our clients Operations team, responsible for the effective coordination and scheduling of their services. This role ensures that their field service technicians are deployed efficiently, customer needs are met in a timely manner, and operational tasks are executed smoothly. The Scheduler will interact with various departments, manage multiple tasks, and maintain key records, playing a vital role in the company’s service delivery.
  
Key Responsibilities:

• Job Scheduling:
  
  • Plan, organise, and adjust the daily and weekly schedules of field service technicians to maximise efficiency and meet customer requirements. There are approx. 7 engineers in the field
  • Respond to changes in scheduling needs by re-allocating resources as necessary.
  • Collaborate with the Production Team to align job schedules with production output and timelines.
• Customer Portal Maintenance:
  
  • Regularly update and maintain the customer portal with accurate and current job information, ensuring clients have access to up-to-date service details.
  • Provide support to customers navigating the portal, resolving access issues, and ensuring a positive user experience.
• Purchase Order Management:
  
  • Track and follow up on purchase orders to ensure all necessary equipment, materials, and services are procured in a timely manner for upcoming jobs.
  • Work closely with the Accounts team to address any discrepancies or issues related to purchase orders.
• Service Inbox Management:
  
  • Oversee the service inbox, ensuring that all customer inquiries and service requests are handled promptly and routed to the appropriate team members.
  • Maintain a high level of customer service by ensuring that all communications are addressed quickly and effectively.
• Sub-contractor Coordination:
  
  • Keep the database of sub-contractor information up to date, including certifications, contact details, and availability.
  • Coordinate with sub-contractors to ensure they meet our company’s quality standards and job requirements.
• Stock Transfer Requests:
  
  • Raise and process purchase order requests to ensure that necessary materials and equipment are available for scheduled jobs.
• Liaison Responsibilities:
  
  • Act as a key point of contact between the Operations team and Service Technicians, ensuring that all job-related information is communicated clearly and efficiently.
  • Collaborate with the Production Team to ensure smooth operational flow and job scheduling.
  • Maintain regular communication with customers, providing updates on job statuses and addressing any concerns.
  • Work closely with the Accounts team to ensure accurate billing and resolve any financial queries related to service delivery.

Qualifications and Experience:

• Experience with scheduling software and customer management systems is highly desirable. Familiarity with SAP and Job Logic is a plus, but training will be provided.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team, with a proactive approach to problem-solving.
• Previous experience in a similar role within a service-oriented industry is preferred.
• Ideal person is someone with a can do attitude and a willingness to learn and grow within the business. 

Additional Information:

• The role offers a competitive salary with opportunities for growth post-probation.
• Benefits include healthcare (with improved coverage over time), pension, parking, and participation in company social events.
• 23 days of annual leave (pro-rata) plus bank holidays.

This position offers an excellent opportunity for a detail-oriented and organised individual to contribute to the success of a leading company. If you are looking for a challenging and rewarding role within a supportive team environment, we encourage you to apply