Key Account Co-ordinator - HYBRID
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 535916 |
| Job Views | 396 |
- Description
Our client in Harlow is a well established company offering a wide range of products and offering unique services in the shop fit out industry. They do offer a hybrid working environment 3 days in the office and 2 at home but this is optional. The hybrid working will come into effect after full training is undertaken when fully competent.
Salary: £22-24k plus monthly and annual bonuses.
Hours: 8.30-5pm Monday to Friday (Hybrid working available)
Benefits: 25 days
Free on site parking
Pension 5% with life cover attached to 4 x salary on death in service.
Loyalty award
Bonus - Annual and monthly dependent on revenue and personal objectives
Massage
Chair yoga
Lots of internal initiatives/fun days e.g. bake off, fish and chips van, once a month lunches, charity days,
Summer and Xmas party
Charity volunteer day
Key Responsibilities:
- Provide dedicated administration to our nominated Key Account Customers.
- Deal with all correspondence in a prompt, courteous and professional manner.
- Identify and action customer requirements, including information requests, delivery booking in requirements, orders or account queries for all nominated customers in line with their specific requirements.
- Process orders, enquiries and amendments correctly
- Answer inbound sales calls and conduct soft outbound calls
- Liaising with various other departments of the business
- Collect and input all orders via email
- Manage open orders, aiming to maximise invoiced sales.
- Prepare quotations and follow ups within agreed timescales
- Raise and progress customer orders, ensuring delivery dates are met.
- Maintain accurate records of all transactions.
- Establish an excellent working relationship with Field Sales personnel.
- Provide other support to Key Accounts administrators and customers as required.
- Based in Harlow, Essex
Qualifications- GCSE (or equivalent) English and Maths
Experience- Experience of working in a customer service and sales environment with 1-2 years office experience
Knowledge- A working knowledge and understanding of relevant SAP modules is desirable
- Excellent level of telephone skills
- Competent at using email as a method of communication to both customers and colleagues.
- Good interpersonal skills
- Effective communication and negotiation skills – both verbal and written
- Well-developed planning and organisational skills
- Accuracy and high attention to detail.
- Good standard of IT literacy.
- Good standard of numeracy.
- Great telephone manner
- Organised and methodical approach to tasks.
Attributes
- A strong sense of customer focus
- A good team player as well as being able to work alone
- Develop good working relationships and work co-operatively with colleagues