Service Administrator
| Job Type | Contract or Temp |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Jill Worrell |
| Job Ref | 979634 |
| Job Views | 4 |
- Description
- Service Administrator - 6-Month Temporary Contract
Location: Harlow, Essex
Salary: £27,100 per annum equivalent
Contract: Temporary - 6 months
Hours: 36 hours per week
Monday-Friday, 8:40am-5:00pm with one hour for lunch
Office-Based
Mosaic Recruitment is recruiting for an experienced Service Administrator to join a well-established business based in Harlow on a six-month temporary contract.
This is a busy, varied administrative position within a small and supportive team, providing essential support to the service function and ensuring customers receive a responsive and professional service.
We are looking for someone with strong administration and customer service skills who is confident using CRM or service management systems and enjoys taking ownership of queries and following them through to resolution.
The Role
Your responsibilities will include:
- Maintaining and updating customer, site and equipment records on internal systems.
- Logging and maintaining service calls accurately.
- Processing completed service calls and ensuring they are correctly invoiced and closed.
- Updating customer and equipment information following engineer visits, including meter readings.
- Scheduling and logging future service requirements and return visits.
- Developing and maintaining an accurate customer database.
- Preparing quotations for works following site surveys.
- Responding to customer queries by telephone and email.
- Liaising with both internal teams and external customers to resolve queries and outstanding issues.
- Ensuring information is accurately recorded and updated across relevant systems.
- Proactively following outstanding actions through to completion.
- Providing additional administrative support across the team during periods of holiday or sickness where required.
We are looking for someone who is organised, accurate, professional and customer-focused, with the ability to work effectively within a busy environment.
You will ideally have:
- Previous administration experience, ideally within a service, engineering, maintenance or customer-focused environment.
- Experience using a CRM or service management system.
- Strong customer service and communication skills.
- Confidence dealing with customers by telephone and email.
- Good working knowledge of Microsoft Outlook and Excel.
- Excellent attention to detail.
- The ability to manage your own workload and follow tasks through to resolution.
- Confidence working to deadlines and managing competing priorities.
- A reliable and flexible approach.
- The ability to work collaboratively as part of a small, busy team.
What's on Offer?
- £27,100 per annum equivalent
- Six-month temporary contract
- 36-hour working week
- Monday-Friday working
- 8:40am-5:00pm
- Established Harlow-based employer
- Varied customer service and administration role
- Training on internal systems where required
- Friendly, busy team environment