Office Administrator
| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Susan Curran |
| Job Ref | 967894 a |
| Job Views | 16 |
- Description
- Sales Order Processor
Office Based - Due to the rural location having transport is essential
Salary: £28,000 per annum
Hours: Monday to Friday, 9:00am - 5:00pm
This is a varied position that combines customer service, order processing, logistics coordination, data management and general administration, making it an excellent opportunity for someone who enjoys a busy and varied workload where that can take ownership of their workload and become involved in different areas within the business. We require a candidate who has experience working within customer service and order processing.
We're looking for someone who is organised, confident and proactive, with particularly strong Excel skills and an interest in using systems and technology to work smartly and improve processes.
You'll be joining a small, supportive team where everyone works together and where your contribution will genuinely make a difference.
The Role
As Office Administrator, you will play an important role in ensuring the smooth day-to-day running of customer orders and office operations.
You'll manage customer enquiries, process orders, coordinate deliveries and work closely with internal departments, suppliers and transport providers to ensure everything runs smoothly.
This is a busy role requiring someone who can multitask, prioritise and problem-solve, while maintaining excellent attention to detail.
You'll also be encouraged to identify better ways of working, particularly through Excel, Google Sheets and other office systems.
Key Responsibilities:
Customer Service & Order Management
- Monitor and manage a busy email inbox throughout the day.
- Process customer orders accurately and efficiently.
- Respond to customer queries regarding orders, deliveries and availability.
- Handle incoming telephone enquiries professionally.
- Resolve customer order and delivery issues wherever possible.
- Arrange and confirm deliveries with customers.
- Maintain excellent relationships with customers through professional telephone and email communication.
- Provide accurate and timely information regarding orders and deliveries.
- Work closely with internal operational teams to monitor stock availability and order progression.
- Coordinate customer deliveries and dispatch requirements.
- Liaise with transport providers and suppliers regarding delivery schedules.
- Investigate and resolve delivery queries, delays and discrepancies.
- Obtain and verify Proof of Delivery (POD) documentation.
- Ensure completed orders are processed correctly for the Accounts team.
- Maintain accurate dispatch and operational records.
- Prepare supporting documentation for customer orders and deliveries.
- Accurately maintain customer, order and transport information.
- Update spreadsheets and internal systems throughout the day.
- Produce customer and operational reports.
- Use Microsoft Excel, including formulas, to manipulate and analyse information.
- Work with Google Sheets to maintain and improve operational information.
- Maintain accurate stock, dispatch and scheduling information.
- Identify opportunities to make reporting and administrative processes more efficient.
- Maintain organised electronic and manual filing systems.
- Prepare, scan and process documentation.
- Order stationery and office supplies.
- Assist with general day-to-day office administration.
- Support colleagues during busy periods and holidays.
- Assist with projects and additional administrative requirements when needed.
- Identify opportunities to streamline administrative processes.
- Suggest improvements to spreadsheets, systems and working practices.
- Work collaboratively with colleagues across the business to resolve operational issues.
- Support the introduction of more efficient ways of working.
About You
This role would suit an experienced Administrator who enjoys being busy, taking responsibility and solving problems rather than waiting to be given the next task.
You'll ideally have:
- Previous office administration experience.
- Strong customer service skills.
- Experience processing customer orders or coordinating deliveries would be advantageous.
- Good Microsoft Excel skills, including confidence using formulas.
What's on Offer?
- £28,000 per annum
- Permanent position
- Monday to Friday, 9:00am - 5:00pm
- 20 days' annual leave plus Bank Holidays
- Employee benefits and discount platform
- Free on-site parking
Key Skills
- Office Administration/Customer Service/Order Processing
- Microsoft Excel
- Google Sheets
- Logistics Administration/Dispatch Coordination
- Supplier Liaison/Customer Relationship Management
- Problem Solving
- Attention to Detail
- Organisation & Prioritisation
- Microsoft Office
- Process Improvement