Customer Service/Order Processing/Upselling
| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Susan Curran |
| Job Ref | 962584a |
| Job Views | 14 |
- Description
Our client is UK market leader in its industry and they are seeking, a confident Customer Service/Account Manager/Order Processor who is confident talking to customers and upselling products to existing contacts whilst juggling priorities in a fast paced environment.
The role will also involve supporting the UK Field based sales Managers by taking ownership of accounts. As a relationship builder you will develop and maintain relationships with existing and new customers to maximise orders.
This role requires candidates with 3-4 years' experience in a similar sales supporting role. Upselling, cross selling, there is no cold calling involved.
- Work with internal and external sales colleagues to drive customer growth and ensure continued development of new business pipeline
- Manage customer pricing and margins to maximise profits.
- Provide internal sales support on administration, quotes, service and quality issues.
- Ensure orders are accurately captured and entered onto the CRM system to deliver daily service promise
- Exceed KPI targets
- Take ownership of a high volume of existing Accounts
- Excellent communication and interpersonal skills
- Organised, motivated and energetic
- Commercial experience within B2B environment
- Effective time management
- Strong attention to detail
- Team player
- Competent on Microsoft word and Excel