Key Account & Customer Service Manager
| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Office Manager |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 806969 |
| Job Views | 68 |
- Description
- Key Account & Customer Service Manager
�� Harlow – 100% in-office role
�� Monday to Friday | 08:30 – 17:00
About the Role
We are looking for a Key Account & Customer Service Manager to take ownership of supervising customer service and sales administration while also playing an active role in account management to assist the sales team. You’ll lead a small team, allocate tasks, and act as the main point of escalation, all while building and maintaining strong relationships with key customer accounts. This is a hands-on role where you’ll combine leadership, administration, and customer relationship management to deliver outstanding service.
Key Responsibilities- Supervise customer service and sales administration, ensuring the accurate processing of customer orders on the CRM system
- Lead and mentor a small team, allocating tasks and ensuring accurate, timely completion
- Manage relationships with key customer accounts, acting as a main point of contact and escalation
- Handle enquiries from new and existing customers via phone and email, ensuring excellent service at all times
- Work closely with the National and Regional Accounts teams to process quotations, orders, and new account applications on Orderwise
- Maintain and develop strong customer relationships, identifying new business opportunities with existing clients
- Ensure data integrity across the Orderwise CRM system
- Provide regular reports and updates to senior management
- Contribute to wider sales and marketing activities as required
- Previous experience in sales administration, customer service, and account management and leadership in any of these roles.
- Strong leadership skills with proven experience coaching, mentoring, and guiding a team
- Excellent interpersonal and communication skills, able to build strong internal and external relationships
- High attention to detail with strong organisational and reporting skills
- Ability to work independently, remain calm under pressure, and act with integrity
- IT proficiency (Excel, Word, Outlook, PowerPoint) and experience with CRM systems (Orderwise desirable)
- A proactive, can-do attitude with resilience and a commitment to excellent service