Onboarding Coordinator
| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 693691 |
| Job Views | 36 |
- Description
- Company Overview
We are looking for a proactive and organised Mobilisation and Onboarding Coordinator to join our Account Management team. This role is critical to ensuring a smooth and efficient transition from contract agreement to billing go-live for our metering and billing clients. You’ll be the driving force behind getting new contracts mobilised, ensuring that all operational, technical, and customer touchpoints are aligned for a successful first billing run.
You’ll take ownership of the end-to-end mobilisation of new metering and billing contracts – from the moment a contract is signed through to the first successful billing run. Acting as the primary point of contact for new clients, you’ll coordinate internal teams, manage data, and ensure everything is in place for a smooth, professional onboarding experience.
Benefits:
- Competitive salary of £30,000 – £33,000
- Annual leave: 25 days plus Bank Holidays
- Sick pay: Generous sickness and accident insurance
- Loyalty Bonus – After two years’ service
- Life Assurance - x2 your annual salary
- Wellness – Via our Employee Assistance Programme we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
- Eye Care – Annual eye checks will be reimbursed
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Personal Development: Training Academy/ Mentor initiative
- On-site parking
- Company events
- Onsite gym and spa
- Bring your dog to work day
- Job Location: Bishop Stortford
- Hours Per Week: 8.30am - 5.00pm 37.5 hours
- Role Type: Permanent
- Reporting to: Senior Heat Network Manager
- Lead the end-to-end mobilisation of new metering and billing contracts, from contract signature through to the first successful billing run.
- Maintain clear documentation throughout the mobilisation process to ensure a smooth handover to the Heat Network Account Manager.
- Coordinate with internal teams (technical, operations, billing, customer service) to ensure all mobilisation activities are completed on time and to a high standard.
- Act as the key point of contact for clients during mobilisation, ensuring they are informed, supported, and confident in our process.
- Set up and manage mobilisation plans, tracking key milestones and dependencies to keep projects on schedule.
- Conduct onboarding meetings with clients to align expectations and walk through the mobilisation process.
- Troubleshoot early-stage issues and work with relevant teams to ensure swift resolution prior to handover.
- Monitor first billing performance, flagging and resolving issues proactively to ensure accuracy and client satisfaction.
- Experience in project coordination, service delivery or client onboarding
- Strong organisational and data management skills
- Excellent communication and problem-solving abilities
- Confident working with spreadsheets and system configuration
- A proactive, detail-focused approach
- Knowledge of utilities, energy or property services is a bonus
- You must be living and authorised to work in the UK to apply for this position.
- Previous energy/utilities experience OR account management experience would be an advantage; however, full training will be provided.
- Ability to commute to our office in Bishop Stortford
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Monday to Friday