This is a great opportunity to work for a global company, with 3 days from home and 2 in the office. - Hours: Monday to Friday 9am to 5pm. The role will initially be based on a 12 month contract with the possibility of being made permanent.
You will strive to offer a first-class service to customers, are detail orientated and will always go the extra mile this could be the opportunity for you. We are seeking a great team player who will be responsible for processing customer’s purchase orders on to the SAP system, following up all orders to ensure the delivery has been made on time. Also acting as the main telephone point of contact for your clients, answering all customer calls professionally and speedily. Achieving excellent customer service levels.
Key Duties:

• SAP - being able to process an order and track from beginning to end
• Be the first point of contact for account managers
• Raising credit and debit notes
• After sales support e.g dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues
• Keeping Customer Database up to date
• Calling Customers to keep them up to date with changes
• Check Stock availability/Prices
• Accepting and distributing orders
• General administrative duties to support the department

Key Skills Required:

• Customer service experience is essential
• IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)
• Excellent communication skills (both written and verbal)
• Excellent time management, multitasking skills and ability to meet deadlines set
• Ability to use own initiative
• Excellent attention to detail and organisation skills
• Ability to work effectively both individually and as part of a team
• Personal attributes: self-motivated, attentive, patient, professional, goal orientated, productive, personable, optimistic and persuasive
• Experience of using SAP and other CRM systems is beneficial but not essential