<?xml version="1.0" encoding="utf-8"?>
<source><publisher><![CDATA[Mosaic Recruitment]]></publisher><company><![CDATA[Mosaic Recruitment]]></company><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><job><title><![CDATA[Senior Regulatory Specialist]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-04-10 12:00:05]]></date><referencenumber><![CDATA[4191]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4191&Itemid=986&utm_source=indeed]]></url><email><![CDATA[susan.curran@mosaic-recruitment.com]]></email><city><![CDATA[Hertfordshire]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Senior Regulatory Specialist</strong><br>  <br>Bishop's Stortford (Hybrid - 3 days onsite)<br>Full-Time | Permanent<br>Excellent working conditions and benefits<br>  <br> Are you an experienced regulatory professional looking to take the next step in your career? This is a fantastic opportunity to join a growing and well-established business where you can play a key role in shaping and developing the regulatory function.<br>  <br> Working within a collaborative Quality & Compliance team, you'll support a diverse product portfolio across sectors including <strong>personal care, food, performance chemicals</strong>, and specialist manufacturing areas such as <strong>ocular and dental</strong>.<br> <br><strong>What you'll be doing:</strong><br> <ul> <li>Acting as a key point of contact for regulatory and compliance matters</li> <li>Ensuring products meet UK & EU legislation (REACH, CLP, etc.)</li> <li>Supporting new product development and onboarding</li> <li>Managing regulatory documentation and customer enquiries</li> <li>Identifying improvements and helping drive best practice across the business</li> </ul> <strong>What we're looking for:</strong><br> <ul> <li>3+ years' experience in a chemical regulatory role</li> <li>Strong knowledge of UK/EU regulations (REACH, CLP)</li> <li>Experience within cosmetics and/or food sectors</li> <li>Confident communicator with strong attention to detail</li> <li>Proactive, organised, and able to manage multiple priorities</li> </ul> <strong>Why apply?</strong><br> <ul> <li>Opportunity to <strong>shape and grow a regulatory function</strong></li> <li>Exposure to <strong>multiple sectors and complex product ranges</strong></li> <li><strong>Hybrid working</strong> with a supportive and collaborative team</li> <li>A business that values <strong>innovation, ownership, and development</strong></li> </ul> If you're looking for a role where you can make a real impact and continue to grow your career in regulatory affairs, we'd love to hear from you.]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Manufacturing - QA]]></category></job><job><title><![CDATA[Wills, Trust & Probate Lawyer]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-04-11 00:00:05]]></date><referencenumber><![CDATA[4192]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4192&Itemid=986&utm_source=indeed]]></url><email><![CDATA[jill.worrell@mosaic-recruitment.com]]></email><city><![CDATA[Hertfordshire]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Wills, Trusts & Probate Solicitor</strong><br>  <br> <strong>Location:</strong> Hertford / Hybrid<br> <strong>Salary:</strong> Competitive, dependent on experience<br> <strong>Seniority:</strong> 3+ years PQE<br> <strong>Job Type:</strong> Full-time<br>  <br> <strong>The Opportunity</strong><br> We are working with a <strong>well-established regional law firm</strong> seeking a <strong>Wills, Trusts & Probate Solicitor</strong> to join their busy Bereavement Team. This is an excellent opportunity for a solicitor with <strong>3+ years PQE</strong> to work in a supportive and structured environment, with clear opportunities for progression and professional development.<br>  <br> The firm values a <strong>healthy work/life balance</strong> while also offering a challenging and rewarding workload, providing exposure to a range of <strong>Wills, Trusts, Probate and Private Client matters</strong>, including high-net-worth estates.<br> <strong>Ideal Candidate</strong><br>  <br> This role is perfect for a <strong>dedicated, ambitious solicitor</strong> who wants to develop their career in private client work while benefiting from a <strong>supportive and flexible environment</strong>. The firm prides itself on <strong>quality, teamwork, and client care</strong>, and is looking for someone who shares these values.<br>  <br> <strong>The Role</strong><br> <ul> <li>Take client instructions and prepare <strong>Wills, LPAs and general Powers of Attorney</strong>, from straightforward to complex cases</li> <li>Manage <strong>probate and estate administration</strong> files, including estates requiring IHT400s, tax relief claims, and intestate estates</li> <li>Administer and advise on <strong>trusts</strong>, including Life Interest and Discretionary Trusts, with guidance on tax implications and estate administration</li> <li>Gain exposure to issues affecting older clients, including awareness of the <strong>Court of Protection and Deputyship work</strong>, with support from Lifetime Planning specialists</li> <li>Build relationships with clients and contribute to <strong>business development and networking activities</strong></li> <li>Act as an ambassador for the firm both internally and externally</li> </ul> <strong>What They're Looking For</strong><br> <ul> <li>A solicitor (or CILEX/FILEX qualified) with <strong>3+ years PQE</strong> and experience in <strong>Wills, Trusts, Probate and Private Client work</strong></li> <li>STEP qualification or working toward it is desirable but not essential</li> <li>Someone <strong>dedicated to excellent client service</strong> and able to provide clear, professional advice</li> <li>A proactive, team-oriented individual with <strong>strong judgement, maturity, and a 'can-do' attitude</strong></li> <li>Confident, positive, and professional, both internally and externally</li> </ul> <strong>What's on Offer</strong><br> <ul> <li><strong>Structured career path</strong> with clear opportunities for progression</li> <li><strong>Supportive and nurturing environment</strong> with monthly one-to-ones, team meetings, and six-monthly appraisals</li> <li>Flexible and hybrid working arrangements</li> <li><strong>Firm-wide and fee-earner bonus schemes</strong></li> <li>25 days holiday per year, increasing with service</li> <li>Contributory corporate pension scheme</li> <li>Employee Assistance Programme</li> <li>Healthcare Cash Plan after probation (option to extend to dependants/partners)</li> <li>Access to financial wellbeing platform</li> <li>Active social and wellbeing initiatives, including office events, charity activities, and team-building</li> </ul>]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Legal - Solicitor]]></category></job><job><title><![CDATA[Administrative Assistant - Service & Marketing]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-04-17 00:00:07]]></date><referencenumber><![CDATA[4193]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4193&Itemid=986&utm_source=indeed]]></url><email><![CDATA[jill.worrell@mosaic-recruitment.com]]></email><city><![CDATA[Hertfordshire]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Administrative Assistant - Service & Marketing</strong><br> <strong>Location:</strong> Welwyn Garden City<br> <strong>Salary:</strong> Up to £28,000 per annum<br> <strong>Hours:</strong> 40 hours per week<br> <strong>Working Pattern:</strong> Office-based during probation | Hybrid working available after successful completion<br>  <br> <strong>About the Company</strong><br> Our client is a well-established and highly respected specialist in their industry, delivering innovative and beautifully engineered products to the UK market.<br> Part of a successful international group headquartered in Europe, the business combines precision engineering with exceptional customer service. With over 40 years of expertise globally, they pride themselves on quality, attention to detail and creating outstanding living and working environments.<br> The UK team offers a supportive, collaborative and forward-thinking culture, where individuals are encouraged to take ownership, develop professionally and contribute to the continued growth of the business.<br>  <br> <strong>The Opportunity</strong><br>  <br> We are seeking a <strong>dynamic and enthusiastic Administrative Assistant</strong> to support both the Service and Marketing functions. This is a varied and integral role within the business, ideal for someone who thrives in a fast-paced environment and enjoys combining customer service, administration and creative marketing support.<br> The position is approximately <strong>60% Service support</strong> and <strong>40% Marketing support</strong>, offering exposure across operations, logistics, customer care and brand development.<br>  <br> <strong>Key Responsibilities</strong><br> <strong>Service & Operations Support (Approx. 60%)</strong><br> <ul> <li>Acting as the first point of contact for customer service requests via phone and email</li> <li>Managing the administrative processing of service orders, deliveries and incoming payments</li> <li>Preparing and issuing quotations and invoices</li> <li>Coordinating logistics for service items in collaboration with the German headquarters</li> <li>Ordering goods via internal systems and managing stock levels</li> <li>Booking in incoming goods, distributing to partners and maintaining accurate inventory records</li> <li>Supporting Operations Managers with service coordination and partner communication</li> <li>Organising annual stock take and maintaining warehouse records</li> <li>Ensuring a high standard of customer care throughout the service lifecycle</li> </ul> <strong>Marketing & Office Support (Approx. 40%)</strong><br> <ul> <li>Ordering and distributing brochures and marketing materials</li> <li>Raising purchase orders and maintaining accurate invoice records</li> <li>Proofreading and formatting documents from Head Office</li> <li>Assisting with the organisation and coordination of trade fairs and events</li> <li>Creating simple and engaging social media posts (Facebook & Instagram)</li> <li>Maintaining image libraries and marketing content</li> <li>Supporting general office organisation and supplies management</li> </ul> <strong>About You</strong><br> <ul> <li>Commercial or technical background with experience in an administrative or back-office role</li> <li>Excellent customer service skills with a professional and confident telephone manner</li> <li>Highly organised with strong attention to detail</li> <li>Comfortable managing multiple priorities in a structured and efficient way</li> <li>Confident using Microsoft Office and internal IT systems</li> <li>Proactive, adaptable and solution-focused</li> <li>A positive team player who enjoys working in a collaborative environment</li> <li>An interest in marketing or social media would be advantageous</li> </ul> <strong>What's on Offer</strong><br> <ul> <li>Salary up to £28,000 depending on experience</li> <li>Hybrid working after successful probation</li> <li>Supportive, family-like culture within a growing international business</li> <li>Structured onboarding and training in collaboration with the German headquarters</li> <li>Opportunity for personal development and long-term progression</li> </ul> This is an excellent opportunity for someone looking to join a stable, international organisation where their contribution will be visible and valued.]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Admin / Secretarial / Office Support - Administration]]></category></job><job><title><![CDATA[Stock/Warehouse Coordinator]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-04-24 12:00:05]]></date><referencenumber><![CDATA[4194]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4194&Itemid=986&utm_source=indeed]]></url><email><![CDATA[jill.worrell@mosaic-recruitment.com]]></email><city><![CDATA[Essex]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Job Specification: Stock/Warehouse Coordinator</strong><br> <strong>Location:</strong> Harlow<br> <strong>Working Hours:</strong> Monday - Friday, 8:00 AM - 5:00 PM<br> <strong>Salary:</strong> £28,000<br>  <br> We are currently seeking a semi-skilled individual to join a well-established company as a <strong>Stock/Warehouse Coordinator</strong> on a permanent, full-time basis.<br>  <br> Our client manufactures and distributes medical devices globally and have built a reputation for producing high-quality, well-designed, and reliable products. Their commitment to exceptional after-sales service, investment in design and assembly, and collaboration with top-tier suppliers have established them as a leading manufacturer and supplier in their industry. They serve hundreds of companies worldwide and continue to expand their market presence.<br>  <br> <strong>Key Responsibilities</strong><br> <ul> <li>Counting, inspecting, labelling, and putting away stock.</li> <li>Identifying faults in stock, taking photos, recording data, packaging, and labelling rejected items.</li> <li>Optimising warehouse and storage areas for efficiency.</li> <li>Conducting racking and site inspections.</li> <li>Restacking oversized pallets to ensure effective storage within racking.</li> <li>Conducting inventory checks, stock counting, and investigating discrepancies as requested by office staff.</li> <li>Maintaining general warehouse hygiene and housekeeping.</li> <li>Unloading and loading deliveries and collections.</li> <li>Designing and implementing a returns procedure.</li> <li>Continuously improving the rejection procedure.</li> <li>Providing holiday and sickness cover for the workshop team.</li> <li>Correcting minor stock faults where concessions are appropriate.</li> <li>Designing and assembling storage and shipping crates.</li> <li>Conducting forklift inspections.</li> <li>Performing air conditioning filter maintenance.</li> <li>Managing stock rotation and replenishing stock from overflow locations.</li> </ul> <strong>Skills & Requirements</strong><br> <ul> <li>Previous experience in a warehouse, stock control, or logistics environment.</li> <li>Strong attention to detail and accuracy in stock handling.</li> <li>Ability to work independently and as part of a team.</li> <li>Proactive approach to problem-solving and process improvement.</li> <li>Good organisational skills with the ability to prioritise tasks.</li> <li>Basic IT skills for stock data recording and reporting.</li> <li>Forklift license (preferred but not essential).</li> <li>Physical ability to lift, move, and organise stock effectively.</li> </ul> This is an excellent opportunity to join a well-established company in a vital role. If you are a dedicated and detail-oriented professional looking for a long-term opportunity, we encourage you to apply.]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Transport / Logistics / Drivers - Warehouse & Distribution]]></category></job><job><title><![CDATA[Partner Manager]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-05-01 00:00:10]]></date><referencenumber><![CDATA[4195]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4195&Itemid=986&utm_source=indeed]]></url><email><![CDATA[jill.worrell@mosaic-recruitment.com]]></email><city><![CDATA[Hertfordshire]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Customer Service Account Manager</strong><br> <strong>Location:</strong> Hertfordshire (office-based with hybrid working available after training)<br> <strong>Salary:</strong> £25,000 per annum + bonus<br> <strong>Working Hours:</strong> Monday to Friday, 35 hours per week (core hours 9:00am - 5:00pm, with a rotating early shift of 8:30am - 4:30pm)<br>  <br> <strong>Benefits:</strong><br> <ul> <li>Up to 10% annual bonus</li> <li>8% pension</li> <li>21 days holiday + bank holidays</li> <li>Laptop & mobile provided</li> <li>Gym membership</li> <li>Free on-site parking</li> </ul> <strong>The Opportunity</strong><br>  <br> Our client is looking for a proactive and highly organised <strong>Customer Service Account Manager</strong> to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations.<br> You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations.<br> <br><strong>Key Responsibilities</strong><br>  <br> <strong>Account & Relationship Management</strong><br> <ul> <li>Manage a portfolio of client accounts, building strong and professional relationships</li> <li>Act as the primary point of contact, handling queries and providing updates</li> <li>Deliver a high level of customer service at all times</li> </ul> <strong>Communication & Coordination</strong><br> <ul> <li>Manage daily communication via phone and email</li> <li>Keep stakeholders informed of progress, updates, and resolutions</li> <li>Escalate issues where required and ensure follow-up through to completion</li> </ul> <strong>Administration & Data Management</strong><br> <ul> <li>Maintain accurate and up-to-date records across internal systems</li> <li>Log all communications, actions, and case updates</li> <li>Produce regular reports on account activity and progress</li> </ul> <strong>Problem Solving & Operational Support</strong><br> <ul> <li>Investigate and resolve operational issues efficiently</li> <li>Liaise with third parties to coordinate actions and meet deadlines</li> <li>Ensure all cases are progressed in line with service level expectations</li> </ul> <strong>Proactive Account Support</strong><br> <ul> <li>Identify potential issues early and take preventative action</li> <li>Support clients in managing their workload effectively</li> <li>Highlight recurring challenges and suggest process improvements</li> </ul> <strong>Skills & Experience</strong> <strong>Essential</strong><br> <ul> <li>Strong communication skills (both written and verbal)</li> <li>Excellent organisational and time management skills</li> <li>Problem-solving ability with a logical approach</li> <li>High attention to detail and accuracy</li> <li>Confident IT skills (MS Office and internal systems)</li> <li>Ability to manage a busy workload and prioritise tasks</li> <li>A proactive, adaptable, and team-oriented approach</li> </ul> <strong>Desirable</strong><br> <ul> <li>Experience in account management, customer service, or operations</li> <li>Experience in a fast-paced, client-focused environment</li> </ul> <strong>Additional Information</strong><br> <ul> <li>Hybrid working available after training (1 day from home)</li> <li>Full training and ongoing support provided</li> <li>Clear progression opportunities within a growing business</li> </ul>]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Call Centre & Customer Service - Customer Service]]></category></job><job><title><![CDATA[Partner Manager]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-05-01 00:00:11]]></date><referencenumber><![CDATA[4196]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4196&Itemid=986&utm_source=indeed]]></url><email><![CDATA[jill.worrell@mosaic-recruitment.com]]></email><city><![CDATA[Hertfordshire]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Account Manager</strong><br> <strong>Location:</strong> Hertfordshire (office-based with hybrid working available after training)<br> <strong>Salary:</strong> £25,000 per annum + bonus<br> <strong>Working Hours:</strong> Monday to Friday, 35 hours per week (core hours 9:00am - 5:00pm, with a rotating early shift of 8:30am - 4:30pm)<br>  <br> <strong>Benefits:</strong><br> <ul> <li>Up to 10% annual bonus</li> <li>8% pension</li> <li>21 days holiday + bank holidays</li> <li>Laptop & mobile provided</li> <li>Gym membership</li> <li>Free on-site parking</li> </ul> <strong>The Opportunity</strong><br>  <br> Our client is looking for a proactive and highly organised <strong>Account Manager</strong> to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations.<br> You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations.<br> <br><strong>Key Responsibilities</strong><br>  <br> <strong>Account & Relationship Management</strong><br> <ul> <li>Manage a portfolio of client accounts, building strong and professional relationships</li> <li>Act as the primary point of contact, handling queries and providing updates</li> <li>Deliver a high level of customer service at all times</li> </ul> <strong>Communication & Coordination</strong><br> <ul> <li>Manage daily communication via phone and email</li> <li>Keep stakeholders informed of progress, updates, and resolutions</li> <li>Escalate issues where required and ensure follow-up through to completion</li> </ul> <strong>Administration & Data Management</strong><br> <ul> <li>Maintain accurate and up-to-date records across internal systems</li> <li>Log all communications, actions, and case updates</li> <li>Produce regular reports on account activity and progress</li> </ul> <strong>Problem Solving & Operational Support</strong><br> <ul> <li>Investigate and resolve operational issues efficiently</li> <li>Liaise with third parties to coordinate actions and meet deadlines</li> <li>Ensure all cases are progressed in line with service level expectations</li> </ul> <strong>Proactive Account Support</strong><br> <ul> <li>Identify potential issues early and take preventative action</li> <li>Support clients in managing their workload effectively</li> <li>Highlight recurring challenges and suggest process improvements</li> </ul> <strong>Skills & Experience</strong> <strong>Essential</strong><br> <ul> <li>Strong communication skills (both written and verbal)</li> <li>Excellent organisational and time management skills</li> <li>Problem-solving ability with a logical approach</li> <li>High attention to detail and accuracy</li> <li>Confident IT skills (MS Office and internal systems)</li> <li>Ability to manage a busy workload and prioritise tasks</li> <li>A proactive, adaptable, and team-oriented approach</li> </ul> <strong>Desirable</strong><br> <ul> <li>Experience in account management, customer service, or operations</li> <li>Experience in a fast-paced, client-focused environment</li> </ul> <strong>Additional Information</strong><br> <ul> <li>Hybrid working available after training (1 day from home)</li> <li>Full training and ongoing support provided</li> <li>Clear progression opportunities within a growing business</li> </ul>]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Call Centre & Customer Service - Customer Service]]></category></job><job><title><![CDATA[Credit Controller]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-05-06 00:00:07]]></date><referencenumber><![CDATA[4197]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4197&Itemid=986&utm_source=indeed]]></url><email><![CDATA[susan.curran@mosaic-recruitment.com]]></email><city><![CDATA[Essex]]></city><country><![CDATA[England]]></country><description><![CDATA[We are seeking an experienced Credit Controller to join our small, friendly accounts team on a full-time basis. This is an exciting opportunity to join a growing business during a period of positive change and development.<br><br> The successful candidate will be a proactive team player with a positive, can-do attitude, strong communication skills, and excellent time management. As the role involves regular direct contact with customers, confident and professional communication at all levels is essential.<br>  <br> <strong>Key Responsibilities</strong><br> <ul> <li>Proactively manage and collect debtor accounts</li> <li>Maintain the sales ledger to a high standard</li> <li>Chase overdue invoices in a timely manner</li> <li>Initiate legal proceedings and issue relevant documentation where required</li> <li>Produce and issue customer statements</li> <li>Monitor customer accounts, including credit reviews and risk assessments</li> <li>Process new account applications</li> <li>Investigate and resolve customer queries efficiently</li> <li>Ensure GDPR compliance at all times</li> <li>Provide weekly reports to senior management</li> </ul> <strong>Skills & Knowledge</strong><br> <ul> <li>Experience working in a high-volume credit control environment</li> <li>Confident communicator with both internal and external stakeholders</li> <li>Excellent attention to detail</li> <li>Experience working in a KPI-driven environment, with a strong desire to exceed targets</li> </ul> <strong>Experience Required</strong><br> <ul> <li>Minimum of 2 years' experience in a similar credit control role</li> <li>Working knowledge of Sage Line 50 Accounts</li> <li>Proficient in Microsoft Excel and Word</li> </ul> <strong>Qualifications</strong><br> <ul> <li>Credit control or debt collection background</li> <li>CICM or AAT qualification (or currently studying towards) preferred</li> </ul> <strong>What We Offer</strong><br> <ul> <li>A supportive and collaborative team environment</li> <li>Opportunity to grow within a developing business</li> <li>Competitive salary and benefits package (dependent on experience)</li> </ul> If you are a motivated and detail-oriented Credit Controller looking to take the next step in your career, we would love to hear from you.]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Accounting - Accounts Receivable]]></category></job><job><title><![CDATA[Customer Service]]></title><publisher><![CDATA[Mosaic Recruitment]]></publisher><publisher/><publisherurl><![CDATA[http://www.mosaic-recruitment.com/]]></publisherurl><publisherurl/><company><![CDATA[Mosaic Recruitment]]></company><sourcename><![CDATA[Mosaic Recruitment]]></sourcename><date><![CDATA[2026-05-20 00:00:06]]></date><referencenumber><![CDATA[4198]]></referencenumber><url><![CDATA[https://www.mosaic-recruitment.com/index.php?option=com_recmgr&view=job&jid=4198&Itemid=986&utm_source=indeed]]></url><email><![CDATA[jill.worrell@mosaic-recruitment.com]]></email><city><![CDATA[Hertfordshire]]></city><country><![CDATA[England]]></country><description><![CDATA[<strong>Customer Service Account Manager</strong><br> <strong>Location:</strong> Hertfordshire (office-based with hybrid working available after training)<br> <strong>Salary:</strong> £25,000 per annum + bonus<br> <strong>Working Hours:</strong> Monday to Friday, 35 hours per week (core hours 9:00am - 5:00pm, with a rotating early shift of 8:30am - 4:30pm)<br>  <br> <strong>Benefits:</strong><br> <ul> <li>Up to 10% annual bonus</li> <li>8% pension</li> <li>21 days holiday + bank holidays</li> <li>Laptop & mobile provided</li> <li>Gym membership</li> <li>Free on-site parking</li> </ul> <strong>The Opportunity</strong><br>  <br> Our client is looking for a proactive and highly organised <strong>Account Manager</strong> to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations.<br> You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations.<br> <br><strong>Key Responsibilities</strong><br>  <br> <strong>Account & Relationship Management</strong><br> <ul> <li>Manage a portfolio of client accounts, building strong and professional relationships</li> <li>Act as the primary point of contact, handling queries and providing updates</li> <li>Deliver a high level of customer service at all times</li> </ul> <strong>Communication & Coordination</strong><br> <ul> <li>Manage daily communication via phone and email</li> <li>Keep stakeholders informed of progress, updates, and resolutions</li> <li>Escalate issues where required and ensure follow-up through to completion</li> </ul> <strong>Administration & Data Management</strong><br> <ul> <li>Maintain accurate and up-to-date records across internal systems</li> <li>Log all communications, actions, and case updates</li> <li>Produce regular reports on account activity and progress</li> </ul> <strong>Problem Solving & Operational Support</strong><br> <ul> <li>Investigate and resolve operational issues efficiently</li> <li>Liaise with third parties to coordinate actions and meet deadlines</li> <li>Ensure all cases are progressed in line with service level expectations</li> </ul> <strong>Proactive Account Support</strong><br> <ul> <li>Identify potential issues early and take preventative action</li> <li>Support clients in managing their workload effectively</li> <li>Highlight recurring challenges and suggest process improvements</li> </ul> <strong>Skills & Experience</strong> <strong>Essential</strong><br> <ul> <li>Strong communication skills (both written and verbal)</li> <li>Excellent organisational and time management skills</li> <li>Problem-solving ability with a logical approach</li> <li>High attention to detail and accuracy</li> <li>Confident IT skills (MS Office and internal systems)</li> <li>Ability to manage a busy workload and prioritise tasks</li> <li>A proactive, adaptable, and team-oriented approach</li> </ul> <strong>Desirable</strong><br> <ul> <li>Experience in account management, customer service, or operations</li> <li>Experience in a fast-paced, client-focused environment</li> </ul> <strong>Additional Information</strong><br> <ul> <li>Hybrid working available after training (1 day from home)</li> <li>Full training and ongoing support provided</li> <li>Clear progression opportunities within a growing business</li> </ul>]]></description><salary><![CDATA[Competitive]]></salary><jobtype><![CDATA[Permanent / Full Time]]></jobtype><category><![CDATA[Call Centre & Customer Service - Customer Service]]></category></job></source>
