We are looking for a vibrant and experienced Customer Service/Sales professional for our fantastic client based in Harlow, Essex. The opportunity would be ideal for someone who is looking to embark on a career and wants to be successful within a well-established company.

The purpose if this role is to maintain and generate sales by pro-actively contacting new and existing customers (mostly warm leads). You will be required to work as part of a team and provide excellent customer service to ensure that the department achieves its objectives and targets.

The successful candidate will work principally on his/her own initiative as well as liaising with various departments within the business including but not limited to: Accounts, Customer Services, Purchasing and Marketing. 

The working hours for this role will be between 8.30am/9am – 5.00pm/5.30pm, Monday to Friday.

Key Responsibilities:

• Conduct soft outbound calls and answer inbound sales calls, following up lapsed customers and warm leads
• Deal with all telephone calls in a prompt, courteous and professional manner
• Process orders, enquiries and amendments correctly, using the computer system
• Identify and action customer requirements, including information requests, orders or account queries
• Liaise with the Accounts department on all account queries and issues
• Liaise with Customer Service department to process enquiries
• Liaise with the despatch department on special or urgent deliveries, following up with appropriate checks and administration
• Liaise with the purchasing department on stock enquires
• Collect and input all faxed orders and file all documentation and correspondence, according to a rota
• Take part in proactive sales campaigns
• Manage open orders, aiming to maximise invoiced sales
• Prepare quotations within agreed parameters
• Conduct follow up calls on all quotation enquiries within agreed time frames
• Maintain market awareness to identify potential new key accounts
• Raise and progress customer orders, ensuring delivery dates are met
• Maintain accurate records of all transactions
• Establish an excellent working relationship with Field Sales personnel
• Provide support to all Contact Centre colleagues and customers as required

Environment:

• Based at Head Office in Harlow
• Based in an friendly office environment with occasional work in the warehouse
• An amount of physical work is required (lifting)

Person Specification:

• GCSE (or equivalent) English and Maths at grace ‘C’ or above
• Experience of working in a customer service and sales environment
• Excellent telephone manner
• Effective communication and negotiation skills – both verbal and written
• Well-developed planning and organisational skills

• Accuracy and attention to detail

• Develop good working relationships and work co-operatively with colleagues within and outside your own work area
• A working knowledge and understanding of relevant SAP modules is desirable

If you feel you would be perfect for this role, please apply.