Customer Service Associate
| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 667697 |
| Job Views | 150 |
- Description
- Job Title: Customer Service Associate
Reports to: Team Leader
Location: Sawbridgeworth, but you may be required to work from other locations at the company's discretion and with appropriate notice. Hybrid work model includes one day per week working from home.
Working Hours: 35 hours per week, Monday to Friday. 9am to 5pm
Salary: £25,000
Holiday: 21 days holiday – plus Bank Holidays
Benefits:5% pension, laptop, mobile phone, and free parking. Up to 10% annual bonus, Gym membership and 10 days extra emergency working from home days.
Join a fast-growing, dynamic team in Sawbridgeworth driving energy solutions for social landlords across the UK.
Our client, established in 2020, has seen remarkable year-on-year growth and is now looking to expand the team. Specialising in void energy services for social landlords across the UK, they currently serve over 100 clients and manage more than 1 million properties, marking them as a significant player in a niche market.
Your Role:
- Building strong relationships with clients and energy partners to deliver excellent customer service.
- Keeping communication clear, professional, and responsive across all channels.
- Maintaining accurate records and reporting key updates to clients and partners.
- Diagnosing and resolving energy issues remotely to restore power efficiently.
- Anticipating challenges and taking proactive steps to support our clients.
What We Need:
- Communicating with confidence to engage clients and stakeholders.
- Solving problems quickly and efficiently under pressure.
- Staying organised and detail-focused to keep operations smooth.
- Adapting to changing priorities with resilience and ease.