Service Desk Manger
| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Office Manager |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 684388A |
| Job Views | 168 |
- Description
- Our lovely client in Harlow is looking for an organised office manager to support them in their office, leading a team of 6 busy schedulers and approx.17 engineers
Salary: £35,000-40,000 plus quarterly bonuses (to be discussed at interview)
Hours: 8-5pm on site ( 40 hours) Monday to Friday
Holiday: 20 days plus bank holidays and have your birthday off on them!
About the Role:
We are seeking an experienced and highly organised Office Manager to oversee the day-to-day operations of a busy scheduling office. In this role, you will be responsible for ensuring the smooth and efficient running of the office, managing administrative functions, and supporting the scheduling team. This is a fast-paced environment, requiring strong leadership, multitasking abilities, and excellent problem-solving skills.
Key Responsibilities:
- Oversee daily office operations to ensure efficiency and productivity.
- Manage a team of 6 schedulers and administrative staff, providing leadership and support.
- Develop and maintain office policies, procedures, and workflows to optimise scheduling processes.
- Ensure timely and accurate scheduling of jobs, appointments, or services, coordinating with internal teams and external clients.
- Monitor and manage key performance indicators (KPIs) to improve operational efficiency.
- Oversee office budgets, expenses, and procurement of supplies and equipment.
- Maintain compliance with company policies and industry regulations.
- Act as the main point of contact for any office-related queries and escalations.
- Implement and manage office systems, including scheduling software, CRM, and other administrative tools.
- Proven experience in office management, administration, or a similar role in a fast-paced environment.
- Strong leadership and people management skills with experience supervising teams.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with the ability to work under pressure.
- Experience with scheduling systems or workforce planning is highly desirable.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other office management software.
- Exceptional communication and interpersonal skills
- Ability to implement and improve office policies and procedures
- Experience:
- Customer service: 1 year (required)
- Management: 3 years (preferred)
- Competitive salary and bonus incentive.
- A dynamic and supportive work environment.
- A chance to play a key role in the success of a thriving scheduling business
If you are a proactive and organised individual with strong leadership skills, we would love to hear from you!