Customer Service Advisor
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| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Jill Worrell |
| Job Ref | 681179 |
| Job Views | 300 |
- Description
- Customer Service Advisor
The Role
- Location: Bishop's Stortford
- Hours: Monday – Friday, 8:30 AM – 5:00 PM
- Type: Permanent
- Reporting to: Customer Services Manager
- Salary: £25,000 per annum rising to £26,000 after successful probation
- Excellent Benefits and working environment
About the Role
The primary purpose of this role is to ensure that every customer interaction is handled with professionalism, efficiency, and a genuine commitment to exceptional service. You will be the first point of contact for customers, ensuring their needs are met with care and attention, leaving them with a positive experience every time they engage with the company.
Key Responsibilities
- Customer First Approach: Act as the initial point of contact for all customer inquiries, both over the phone and electronically, ensuring every interaction is warm, friendly, and solution-focused.
- Timely and Professional Support: Respond to customer queries promptly and efficiently, always maintaining a courteous and helpful tone.
- Problem Solving: Log and resolve customer complaints with empathy, ensuring customers feel heard and valued while working towards swift resolutions.
- Product & Service Knowledge: Gather and assess relevant information to effectively answer questions, ensuring customers feel confident and informed.
- Service Excellence: Organise workflow to meet service level agreements and deadlines, demonstrating a proactive approach to improving customer experiences.
- Collaboration: Coordinate with internal departments to resolve issues, always keeping the customer updated and reassured.
- Account Management: Manage customer accounts, including allocation and reconciliation, ensuring all information is accurate and up to date.
- Record Keeping: Maintain detailed and precise records of customer interactions and transactions to ensure seamless service.
- Team Support: Assist with administrative tasks as required and contribute to the success of company initiatives.
- Customer Advocacy: Actively promote the company’s mission, values, and commitment to outstanding customer service.
- Continuous Improvement: Participate in marketing plans, activities, and customer service enhancements to better serve the company’s clients.
- Exceptional Communication Skills: Ability to engage with customers in a clear, professional, and friendly manner.
- Outstanding Organisational Skills: Capable of multitasking and managing time effectively to meet customer expectations.
- Strong Problem-Solving Abilities: A proactive approach to resolving customer issues with efficiency and care.
- Attention to Detail: Ability to accurately process information and maintain up-to-date customer records.
- Previous Customer Service Experience: Preferred but not essential – full training will be provided.
- Numeracy Skills: Comfortable handling billing and financial information.
You must be living and authorised to work in the UK to apply for this position.
Our client is an Investors in People accredited organisation, actively committed to the growth and development of their employees. If you have a passion for delivering outstanding customer service and want to be part of a company that truly values its people, we’d love to hear from you!