Customer Service Support Coordinator
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| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Susan Curran |
| Job Ref | 561119 |
| Job Views | 266 |
- Description
- We are currently seeking a positive and proactive Customer Service Executive who can organise and prioritise effectively. The role will involve dealing with members of the public, so you will need to have excellent communication and listening skills, coupled with the ability to empathise and seek resolutions.
Duties
- Take details from members of the public, listen carefully to gain a thorough understanding of the issue and coordinate the inbound complaint resolution
- Record accurate details on the company database of any conversations or e mail correspondence
- Ensure Assessors are made aware of any issues of complaints, providing regular updates
- Liaise effectively to resolve inbound issues and complaints with clients and managers
- Liaise with the Public Support Manager to seek resolutions for any serious complaints
- Ensure that when it is deemed necessary for an Assessors visit to mediate a serious matter, this is referred to the Public Support Manager
- Answer incoming calls offering a professional and courteous service
- Monitor the team inbox for information and complaints via e mail
- Deal with queries independently whenever possible
- Forward calls and take accurate messages as necessary
Skills & Experience
- Good levels of numeracy, literacy, and IT.
- Excellent organisation and prioritisation skills
- Ability to handle difficult conversations with empathy and understanding
- Strong mental and emotional resilience when dealing with challenging interactions
- Ability to communicate and liaise at all levels both internally and externally
- Positivity and drive to see activities through to completion/resolution
- Proactive approach to problem solving