Helpdesk Coordinator
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| Job Type | Permanent / Full Time |
| Area | Herefordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 469886A |
| Job Views | 534 |
- Description
- Do you have scheduling experience?
Do you come from a building services background?
Are you looking for a new challenging role within a well established and growing organisation?
Our client based in Bishops Stortford is a well-established and growing organisation within the construction industry, providing first class planned and reactive maintenance services across Greater London and the Home Counties area. We are looking for an experienced coordinator to schedule our team of 24 engineers on planned and reactive maintenance calls.
Benefits:
- We offer a competitive salary
- Auto-enrolment pension
- Holiday entitlement: 25 days plus Bank Holidays
- Free gym & spa facility 24/7
- Social events
- Bring your dog to work days
- Xmas bonus, loyalty bonus
- Training and development opportunities
- Sickness and accident insurance
- Salary: between £24,000 - £28,000 depending on experience
- Hours: 8 am – 5 pm Monday – Friday (40 hours per week)
- Contract: Full-time, permanent
- Reporting to Operations Manager
The Requirements:
- Previous office experience working for service provider in customer facing role
- Previous experience within building services company, busy reactive helpdesk and coordinating an engineering workforce.
- Reliable, excellent time keeping
- Excellent communication skills
- Excellent telephone manner
- Problem solving and decision making skills
- Ability to multi task in high pressured environment
- Excellent organisational skills, Good general IT skills (Microsoft Excel/Word/Outlook)
- Excellent numeracy/literacy skills
- Knowledge of service IT software systems
To Apply:
You must be living and authorised to work in the UK to apply for this position.