eLearning Developer - Home Based
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| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Multimedia / Design / New Media - Other |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Jill Worrell |
| Job Ref | 451118 |
| Job Views | 789 |
- Description
- We have an exciting opportunity working fully remotely for an eLearning Developer. With at least 3 years’ experience within a learning environment, you will have experience using bespoke and standard systems.
The purpose of the role will be to manage and maintain Learning Management Systems (LMS) such as Moodle and other bespoke learning environment and collaborate with other specialists’ teams to develop and maintain eLearning content using suitable platforms - such as Articulate 360.
Key responsibilities will include:
LMS Management
- Responsible for installation of content/creation of course & category structure Moodle and other bespoke LMS
- General management of the LMS - including checking links, layout, and format and proofing content/functionality.
- Uploading and installing relevant SCORM packages
- Customer account management and troubleshooting systems related errors (in consultation with relevant departments as needed)
- Updating plug-ins where and when necessary and assisting with system’s updates
- Resolving enquiries relating to eLearning systems
- Conducting systems testing via suitable test environment as part of Quality Assurance (QA) process
- Liaising with finance and external stakeholders to maintain licences statuses and as well as general licence management
- Collaborating with Business Development and Finance teams respectively to support the fulfilment of B2B products
Content design support
- Developing and updating eLearning content using relevant authoring tools including Articulate 360 and other bespoke authoring tools etc.
- Collaborating with relevant departments to develop and implement eLearning courses using appropriate authoring tools
- Carrying out relevant Quality Assurance (QA) testing protocols during development and implementing necessary changes as required
- Collaborating with the product team to continuously improve our product offering
- Final proofing and editing of eLearning content if and when required
Support
- Responding to customer and stakeholder communication for all queries to ensure the Customer Service standards are adhered to.
- Supporting the Product Manager in the delivery of project and departmental objectives as required.
- Being flexible and providing support as required by line manager and team.
- Contact for external and internal customers, resolving quality issues and implements changes to courses within agreed time scales
- Proof reading content and quality checking systems functionalities
Business Reporting and Project Support
- Adhere to required performance reporting requirements as directed by the business.
- Coordinating other adhoc developmental projects as required
- Analysing data to provide insights and opportunities in order to support the end user journey - for B2B and B2C customers
- Check and record relevant customer engagement via appropriate platforms
- Logging issues with eLearning systems and take corrective actions as appropriate.
- Reviewing the effectiveness of current product and recommending opportunities for enhancement
- Reporting on appropriate areas of activity, such as products performance to identify future opportunities
Person Specification:
- Three years+ experience in a learning environment
- eLearning development using bespoke and standard systems
- Experience in multimedia authoring process
- Experience in customer technical support and systems enhancement activities
- Proficient in using Outlook, Word and Excel
- Excellent communication skills with a demonstrated ability to work within a team effectively.
- Ability to take on multiple projects and deliver to deadlines.
- A systematic and efficient approach to co-ordination, administration, accuracy and
- Attention to detail is essential
- Adaptability and able to work flexibly
- Ability to work as key player in a small team, relate to and enthuse others