This is a lovely opportunity for someone with 8-4.30 Monday to Thursday and a 4pm finish on a Friday, excellent holiday and benefits also accompany this role.

You will be providing on site and remote 1st line support and dealing with hardware issues.

Daily Tasks:

· Ensuring the overnight backups run and backup all required information

· Checking schedule PCs to ensure morning / checking overnight reports

· Checking scheduled overnight / morning jobs have run on the Windows & IBM iSeries servers

· Sending EDI Invoices

· Monitoring EDI orders received for errors and resolving with sales

· Release day books, credit notes and invoices.

· Monitoring Sophos Anti-virus & firewall for issues

Weekly:

· Move invoices to the GBE_Prism queue and release

Monthly:

· Update DailyTotal/DailyOrderAnalysis scheduled reports to the current month.

· Release statements to the GBE_Prism queue for the first Monday of the month.

· Adjust the date of the Intel month end job to the relevant date.

· Move the relevant Intel and iSeries month end VTL tapes to the vault and then export to the relevant physical tape

General Tasks:

· Providing first line support to our users both local and remote including support on Windows, Office, Aurora System 21 ERP, Epicore WMS etc.

· Maintaining / upgrading our PCs & installing upgrades, replacement components when required

· Maintaining / installing the software on our PCs e.g. Windows, Office etc.

· Creating user profiles for new users on Windows, WMS & the telephone system, then setting up the relevant user profile on their PC / WMS handheld

· Replacing printer toners, performing basic maintenance when needed & arranging maintenance & support calls when issues arise

Must have:

· Must be experienced with building & maintaining PC systems

· Installing, configuring and supporting Microsoft Windows 10 & Server 2016

· Experienced with Microsoft Office both installing & supporting

· Experience supporting users with Windows & Office software and general PC issues in a Windows Active Directory network environment

Beneficial experience:

· Adobe Creative Suite

· Infor System 21 Aurora ERP System

· Epicore Agility Warehouse Management System

· Microsoft SQL Server / basic SQL queries

· Microsoft Exchange 2016

· IBM iSeries operator level support

· Knowledge of Avaya IP500 Phone System

· VMware administration / server management

· Sophos Threat Management Suite