Mosaic Recruitment have a fantastic opportunity for an experienced Service Coordinator to join a global organisation based in Cambridge. This role will be hybrid, 2/3 days based in their Cambridge office and working from home. 

You will have a demonstrable background in a customer service / technical service-orientated role and have the ability to communicate and collaborate effectively across different departments. You will enjoy problem-solving, process improvement, and being results-driven.

Key Responsibilities: 

• Analytics support for EMEA Service & Support Organisation (training, troubleshooting, enhancement requests) 
• Supports development, deployment, monitoring and reporting of Service & Support KPIs
• Supports field resource sizing analysis and administer systematic territory management
• Provide data-driven insight to service and support efficiency (e.g. field utilisation, silent accounts)
• Provide data-driven insight to revenue and costs of service offerings (e.g. warranty, service plans, billable, etc.)
• Effectively and concisely communicates complex topics
• Self-guided in identification, prioritisation and execution of deliverables
• Act as a subject matter expert on larger projects relating to process improvement and/or system implementation
• Prepare advanced analyses to help identify and communicate trends and drivers to the business
• Provide input into improvement key operational processes to support data integrity required for business analysis
• Effectively and concisely communicates complex topics
• Performs other duties as requested

Person Specification:

• Typically requires considerable related experience with a Bachelor’s degree
• Experience working with a Service Organisation
• Experience establishing and managing best practice field service methodologies required to drive and support a world class service organization
• Excellent communication skills with experience presenting to executive/ leadership
• Proficient in PowerPoint, Excel, Word