1st Line Support
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Job Type | Permanent Full Time |
Location | Bishop's Stortford |
Area | Hertfordshire, England |
Sector | Technology |
Salary | £21k per year + Benefits |
Start Date | |
Advertiser | remoteapi |
Job Ref | EC1st |
Job Views | 97 |
- Description
This is a great opporunity for someone wwho is starting their career in IT or who has other side projects.
30 days plus 8 bank holidays accompany this role.
• Be the first point of contact for internal staff of the IT service and ensure that their computer/software related issues are logged on the helpdesk system and fixes are applied
• Keep staff updated with progress of the fix
• Act as a point of contact with external hardware and system providers
• Maintain a log of issues that users experience with any computer hardware, software or associated equipment or service.
• Configure and install computer hardware and software.
• Configure and maintain user accounts via AD and 365.
• Keep inventory records of computer consumables, software, hardware and associated equipment.
• Carry out any duties necessary to ensure the continual smooth running of the IT service and activities.
You will ideally be -
• Competent in the setup and basic problem solving of networked PCs, printers and associated hardware.
• Proficient in the configuration of users, groups, PC’s, and printers in an Active Directory/Exchange Domain.
• Have a working knowledge of desktops, laptops, tablets, printers and peripherals