We are looking for a detailed orientated individual with good proof-reading skills who has a real passion for quality, compliance and improvement.

This full-time position based both in the office and from home will report to the Compliance Coordinator and support the quality assurance, business improvement and compliance activities of the business ensuring a high standard of customer care is delivered.

You will have the ability to multi-task to support a number of team members within the department and ensure that all activities, processing and turnaround times are met.

Key responsibilities include:

• Process and monitor new centre approvals, from initial application to full centre approval.
• Coordinate and administer the centre re-approval process, updating systems and generating new centre approval certificates and centre agreements.
• Coordinate and administer the non-direct claim certification process
• Support with updating individual centre approvals when new accreditations are developed or replaced by the Product team and informing centres of the changes.
• Ensure information is updated and maintained on the appropriate internal system and manage unsolved issues as required.
• Ensure centre agreements and data sharing agreements are in place for each approved centre, monitoring on a monthly basis and supporting Stakeholders with DocuSign and ICO registration.
• Raise invoices for approval applications as appropriate.
• Collate data for reports and provide data to relevant stakeholders.
• Support with regulatory statistics, submitting in line with requirements and strict deadlines.
• Booking and arranging team meetings.

Process documentation and supporting material:

• Help produce the foundation of process documents in Visio as per the standard template.
• Assist in amending, formatting documentation in line with standard templates.
• Make a newly created or amended document live.

Person Specification:

• Excellent attention to detail with data and copy, proof reading skills
• Good organisational, written and verbal skills
• A good knowledge of office practices, administration, customer service skills and techniques
• Able to establish and maintain good working relationships with other departments, members and suppliers
• Able to multi-task and meet deadlines whilst delivering a high standard of work
• I.T. literate (MS Office and social media tools)
• Able to use a variety of software including word processing, databases, spreadsheets
• Demonstrable level of performing a high standard of customer service
• Ability to plan activity and manage time effectively