You will be expected to attend training from 8.30am-5.30pm Monday to Friday in the first 4 weeks.
We’re looking for someone who is passionate about Customer Service to come and join my clients amazing Customer Care team. This role will be office based but with the opportunity to work from home and involves handling inbound customer enquiries on the telephone, live chat and via email, within SLA; discussing issues that may arise and taking ownership of problems to reach the best outcome for both the company and customer.
As part of your role you will be:-
Answering inbound calls
Replying to inbound emails
Responding to inbound live chat requests
Performing administrative tasks
Responding to all customer enquiries in a professional and timely manner
Keep the customer well informed of any update regarding their enquiry or order Provide the customer the best service possible
If you feel like you have:
The ability to provide exceptional customer service
Excellent interpersonal and communication skills to include telephone manner and accurate written work
Professionalism and flexibility Computer literacy
Administration and organisation Attention to detail
