We are currently seeking a Quality Administrator to join a dynamic and continually growing organisation. The ideal candidate will assist with the development and evolution of the Quality Management System. Duties will include resolving customer warranty claims and providing feedback to quality engineers.

Our client is proud of their fun, creative and supportive culture and provide opportunities for people to become really involved in the improvement of the business and culture. They also offer a fabulous range of benefits including Flexible Working Options, a Discretionary Annual Bonus, Cycle2work Scheme and an Employee Assistance Programme

The Role – What you will be doing

• Monitor, log and resolve warranty claims, ensuring they are resolved within the agreed timescale.

• Monitor and log customer feedback.

• Collect and compile quality data.

• Facilitate the Specification Management System

• Participate in the continuous improvement program.

• Assist in preparation for regulatory audits utilising required tools.

• Receive, log, and manage “Gold seal” products.

• Provide administration support to the return’s administration process.

The Person - What we are seeking

• Customer service experience

• Self-motivated with a strong work ethic

• Excellent written and verbal communication skills.

• Proficient in Microsoft office

• Good administrative, organisational and time management skills

• Good customer support/services skills

• Good attention to detail