We have a new role available for our client who are based in Harlow.

They are seeking Customer Service Advisors who will be taking inbound queries from customers and dealing with accordingly. The successful candidate will need to have customer service experience, excellent telephone manner and be organised and efficient.

The company can offer you excellent benefits including:

Bike to work scheme, events, pension, employee discounts, gym membership, life insurance, on-site parking, private dental insurance, private medical insurance, store discounts and wellness programmes.

This role will be based at their offices in Harlow and they have excellent measures in place to ensure the safety of their employees.

Key duties of the Customer Service Advisor;

• Answering in-bound telephone calls from customers and guiding them through the relevant claims process.
• Using your ability to balance diplomacy with assertiveness and to negotiate at all levels.
• Resolving claims and issues across a variety of platforms, telephone, email and online.
• Understanding our various customers’ requirements and working with them to ensure they are dealt with in a positive and professional manner.
• Ability to work under pressure and achieve set targets related to speed of answer, number of calls answered, talk time, wrap-up time, thus achieving service levels.
• Handling difficult customers and achieving a positive outcome whilst remaining professional.
• Keeping accurate records of all customer details and other note taking into the in-house systems.
• Carrying out administrative tasks and duties relating to the role.

This role will give the ideal candidate the opportunity to utilise their skills and experience, in a warm office environment. You will be working Monday to Friday (9am-5.30pm) and 1 in 3 Saturday mornings (9am-1pm)

Essential Skills

To be successful in this role, you need the proven ability to:

• Provide outstanding Customer Service;
• Be competent using a PC and have good administrative skills;
• Have a high level of literacy and numeracy with strong communication skills;
• Work well under pressure both within a team or on your own initiative; and
• Have good planning and organisational skills with the ability to prioritise.

If you have the relevant skills and experience for this role, please apply.