This is an excellent opportunity for Order Processor who enjoys working as part of a friendly, social and busy team.  This is a varied role which involves managing a high volume of incoming calls and processing customer orders which can be received via phone, e mail or fax.

The successful candidate is likely to have previous experience working within a sales office and will definitely be a team player who enjoys being an integral member of a busy team.

Duties

• Pro-Actively contacting the existing customer base to offer products already identified through reporting and gap analysis
• Forging strong client relationships and offering a high level of customer service
• Receiving and processing Customer purchase orders via phone, e mail or fax
• Ensuring all orders received are input accurately on the SAP system following robust procedures
• Contacting customers by telephone or email to obtain additional information and resolve queries efficiently and effectively
• Maintaining and updating customer records using our CRM System
• Compiling daily, weekly and monthly reports for various departments and senior management
• ‘Scanning and Indexing’ orders onto a document management system
• Liaising with the External Sales team and providing relevant feedback from customers
• Supporting the External Sales team and other departments with administrative tasks, if required

Skills & Attributes

• Excellent accuracy and attention to detail
• Previous experience working within a similar environment
• Team player who is sociable and enjoys forging good working relationships
• Exceptional interpersonal and customer service skills
• Knowledge of SAP, ACT and Microsoft Office would be an advantage
• Excellent written and verbal communication skills