We are looking for a bright, enthusiastic and pro-active, customer centric person to join the Business Services Team of a large, well-established organisation.

As a Customer Sales & Service Representative you will be the first point of contact listening to customers’ requirements and offering unique and innovative solutions.  Working in collaboration with a variety of departments you will provide reassurance and assistance to customers throughout their journey.

Duties will include:

• Providing customers with information and recommendations on products and services to match their needs and requirements
• Gain an understanding of products and services to answer any customer queries
• Support customers through their end-to-end journey
• Resolve any product or service problems, handling customer complaints and following up to ensure resolution
• Creation of customer quotations
• Meet personal and team KPI’s
• Gather customer feedback for continuous improvement
• Work with other teams to provide an amazing customer experience and comply with relevant company policies and procedures.

Previous Experience & Competencies

• Previous experience within a Customer Service Department – Call Centre experience would be beneficial
• Proven ability to provide first class customer service
• Able to work in a fast-paced environment with the flexibility of working hours when necessary
• Highly collaborative, solutions orientated, flexible, open and willing to try new things
• Excellent telephone manner and active listening skills
• Excellent communication skills, both verbal and written
• Analytical with high attention to detail
• Good level of IT Literacy and competent user of Microsoft Packages (Word, Excel & PowerPoint)
• Ability to work under pressure and use your own initiative
• Ability to work effectively both individually and as part of a team