Mosaic Recruitment are currently working with a fantastic company in Ware who are looking for a confident and experienced individual to join their friendly offices as IT Support. 

This is a great opportunity for an enthusiastic individual who wants to join an established organisation. You will work within a sociable team to provide IT, phone and printer support to a successful business. The successful candidate will be patient and understanding by nature, whilst having the confidence to communicate with colleagues of all IT capabilities via phone and email.

Joining a fast-paced and busy team, you will work 37.5 hours per week between Monday and Friday, you will be entitled to the following benefits:

• 22 days holidays
• Paid parking
• Non-contributory pension scheme starting at 5% after 3 months
• Private medical and dental insurance

Responsibilities:

• Willing to pick up the phone and deal with all kinds of technical queries
• Complete PC builds and repairs
• Assist with office moves and changes
• Provide support with Microsoft Windows and Microsoft Office
• Provide remote and office based email support
• Set-up meeting rooms in preparation
• Provide network support such as; network cabling, firewall configuration, server administration and basic telephone switch changes
• Support Microsoft Office Macros
• Test and debug new web applications
• Troubleshoot Access database with VBA
• Complete all departmental administrative work and support other members of the team

Key Skills and Competencies  

• IT experience or relevant IT qualifications
• Keen interest and passion to work within an IT role
• Must be confident in your approach and able to talk to colleagues, either in the office or externally, on the phone and via email – you must also be willing to learn and understand the quirks of our business as well as providing generic IT support.
• You must be patient by nature as you may be dealing with colleagues who are not as technically minded.
• Excellent communication skills – written and verbal. You must be willing and able to speak to anyone and everyone and help with whatever weird and wonderful query you may receive
• Passionate about teamwork and providing support to other departments
• Attention for detail, ability to listen and extract relevant information