We have a great new opportunity that has become available for our client who are based in Harlow.

They are looking for an experienced and efficient Customer Support Administrator.

Our client can offer you a competitive salary and benefits including 26 days holiday, excellent amenities on site, free parking and fantastic training and development.

The successful candidate will have a proven background within administration along with customer service experience. You will need to have an excellent telephone manner with the ability to effectively build rapport. You will also have very good accuracy and attention to detail.

Key duties for the Customer Support Administrator;

Administration;

•             Access and review details held on various computer systems to check the eligibility of applications to join.

•             Check details of applicant and any legal appointee

•             Request information to check some applications by either telephone or email (majority checked via systems)

•             Process checks by approving or rejecting applications with appropriate reason or comments

•             Handle telephone calls and requests/enquiries received by email

•             Ad-hoc duties as required

Operational Support:

•             Provide general administrative support such receiving post, data cleansing, scanning, managing email boxes and ad hoc duties as required.

Customer Service:

•             You'll provide an impressive level of service in line with company and departmental principles and standards.

Qualifications, Training, Professional memberships or Accreditations;

Essential:

•             Educated to 'GCSE'/'O' Level/ NVQ 3 standard including Maths and English

•             Previous experience in a customer focussed office environment, preferably in a support role

•             Good verbal communication skills

•             Working knowledge of Microsoft office suite, including Word, Excel and Outlook

•             Ability to organise and prioritise own workload

•             High level of sensitivity and integrity

Desirable:

•             Working knowledge of Customer Relationship Management (CRM) systems.

•             Experience of regular telephone contact and preferably ACD telephone based systems.