IT Support Technician

Location: Chelmsford  

Type: Full time (Onsite) 

Salary: Dependant on experience 

My Client is looking for x2 IT support technicians to join their growing team, the company is based in Chelmsford and work on E-commerce platforms to support their business. The role itself offers plenty of progression and on the job training, you will be valued as a member of staff at this company.

As an IT support analyst, you will assist in supporting members of staff in resolving and troubleshooting a number of different IT related issues. You will be required to provide an excellent standard of customer service skills in a busy, fast-paced environment.

MAIN WORKING RELATIONSHIPS

Reporting to the IT Manager and working closely with the IT Team.

GENERAL PURPOSE OF THE POSITION

Provide IT support to all Group employees ensuring systems are maintained and supported to the highest standards. Ensure all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.

The IT Support Technician will assist the IT Manager in delivering the strategic objectives of the Group.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain in-house systems, user management, network infrastructure, telecommunications, desktops and peripherals;
• Install, diagnose, repair, maintain and upgrade all hardware and equipment whilst ensuring optimal workstation performance;
• Assist all users with any IT related incidents logged on the “IT Support Desk” within the set timeframe;
• Maximise the use of hardware and software by providing training to new users;
• Upgrade different types of software and hardware as per Company guidelines;
• Support business applications;
• Maintain a first class level of customer service ensuring that all customers are dealt with efficiently and in an appropriate manner;
• Improve existing programs by reviewing objectives and specifications;
• Identify and prepare hardware for disposal when appropriate; and
• Any other duties as required by management for the smooth and efficient operation of the department.

Skills & Knowledge:

• 1st Line Support experience preferable
• Strong knowledge of Windows desktop and server
• Good knowledge of Microsoft Office products including 365
• Understanding of TCP/IP, DNS, DHCP, Active Directory would be an advantage
• Knowledge of routers, firewall and basic networking would be an advantage
• A strong interest in technology and IT troubleshooting - keeping up to date with current industry trends, emerging technologies and best practices
• Excellent written and verbal communication skills
• Educated to GCSE Level or equivalent
• Excellent proven customer service skills
• Good organisational skills
• The ability to use initiative when appropriate
• A desire to be part of a team and achieve team goals
• To continually look to improve overall team/company performance
• Strong time management skills

If you are interested in the role below please feel free to email your CV over to Adam.miles@mosaic-recruitment.com