I.T. Support Technician
Harlow, Essex

If you’re looking for a chance to develop your skill set with a market-leading name - this is it. Not only does this position offer the chance to join a fantastic team, but for the right person, there is ample scope for career development.

As an I.T. Support Technician you will be responsible for helping to maintain and support the continuously growing company’s network and I.T. infrastructure. Your role will encompass basic network support, software support, and system backups.

Salary:

£26,000 to £32,000 

Your main duties will include:

• Responding to incidents and requests logged in the company Helpdesk System
• Prioritising incidents and requests
• Troubleshooting network and server problems
• Providing technical support to our Warehouse/Dispatch operations
• Implementing and supporting firewalls, routers, switches, servers, PCs (100+) and printers (150+), VoIP telephony
• Monitoring network links, assessing the impact of systems on network performance, investigating reported performance issues

• Desktop support

• Security - patching programmes, anti-virus, security scan management, system log file checking
• Systems and data backups
• Maintaining network inventory
• Producing and keeping up-to-date documentation of I.T. Systems

You will be an energetic, highly driven individual. You will have a positive and enthusiastic outlook, be a good team player and the commitment and the ability to meet deadlines are a must. The ability to multi-task, excellent problem-solving skills and a self motivated approach are also vital.