We are currently working with a highly reputable business who are looking for an experienced Customer Service and Sales Advisor to join them on a part-time basis. This is a 6-month fixed-term contract. 

               In this role, you will work within a busy department dedicated to providing a high level of customer service to clients. You will act as a liaison, provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Whilst previous sales/retention experience is vital, full support and training will be provided.

The successful candidate will work 3 full days per week, although there is flexibility to work reduced hours across more days. You will have an excellent telephone manner and be able to build long lasting relationships with customers at all levels. Our client is offering a salary of £18,000 pro-rata per annum.

Benefits:

• Free parking
• Social Committee – regular social events including Christmas Party, sports days and meals
• 24 days holiday + bank holidays (3 days held for Christmas period)
• Enrolment to benefits scheme which includes discounted meals and trips
• Further benefits offered after 12-months of employment

Responsibilities of the Customer Service and Sales Advisor

• Manage all incoming calls and customer enquiries
• Identify and assess customer needs to achieve maximum satisfaction
• Managing retention of current customers and promoting services of the organisation
• Build sustainable relationships and trust with customer accounts through open and interactive communications
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, providing appropriate mediation and alternatives within the time limits; following up and keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage with customers
• Excellent communication and presentation skills
• On boarding process - Welcome call to all new customers
• Production issues that require customer contact
• Daily management of customer’s accounts i.e. change of address

Key Skills and Competencies

• Customer Service experience highly desirable
• A confident and polite telephone manner is required for this role
• Strong communication skills
• Good communication skills, both verbal and written
• Excellent attention to detail
• Strong organisational skills
• Able to use own initiative and work as part of a team