We have a fantastic opportunity to join a leader in their industry as a Sales and Customer Service Advisor. The committed and confident candidate will join this successful company on an initial temporary basis but there is every opportunity this could be made permanent.

Our client are well-established in their field with an excellent reputation. They pride themselves on their close-knit and supportive working environment and really look after their staff.

As a Sales and Customer Service Advisor, your main responsibility will be to handle all incoming enquiries via telephone and email whilst supporting a team in increasing sales revenue.

You will work Monday – Thursday between the hours of 9:00am – 5:30pm and 9:00am – 5:00pm on a Friday. Our client is offering a salary of £18,000 - £20,000 per annum (plus quarterly bonus).

• Free parking
• Gym on-site
• Sociable and outgoing team environment
• 20 days holiday plus bank holidays (3/4 days kept back for Christmas)

Responsibilities of the Sales and Customer Service Advisor

• Providing sales support to the Sales Manager
• Act as first point of contact for all incoming enquiries via email and telephone
• Ascertain customer requirements and recommend suitable products and services
• Understanding the needs of the customer whilst taking into account the needs of the company
• Process quotes on behalf of customer and their requirements
• Actively follow-up all quotes sent and gain feedback from customer
• Process orders and regularly update customer on status
• Regularly checking database for stock levels
• Maintain regular contact with existing customer base by telephone
• Collecting information and updating and maintaining CRM database
• Resolve customer enquiries/queries in an effective, efficient and courteous manner
• Provide guidance and support on a range of company products and services
• Achieve KPI’s (Key Performance Indicator’s) to meet overall business goals and objectives

Full training will be provided.

Key Skills and Competencies

• Excellent communicator and good communication skills - ability to effectively communicate in writing and over the telephone
• Confident telephone manner
• Computer literate
• Customer Ethos - take ownership of customer enquiries
• Problem Solving - identify and resolve issues and problems in a timely manner
• Relationship Building - develop effective relationships with customers and colleagues, to enhance performance and build trust

This is a fantastic opportunity for the successful candidate to join an exciting and growing company. Please be aware there is an embargo for June, July and September.