Do you enjoy talking to people?

Do you have excellent Customer Service skills, gained within an office or a retail environment?

Do you have a confident and professional telephone manner?

If you have answered yes to the above then please read on....

We have an excellent opportunity for a Customer Service Advisor to join a well established and leading organisation within their field. 

This is an exciting time to join the company as they go through a major growth period and you will be joining them in their beautiful new office's in Dartford.

Key Duties:

• Utilising an automated dialling system to make inbound and outbound calls to maximise communication efficiencies
• Pro-actively engaging with customers to ensure timely resolution and informing them of next options/ steps
• Maintaining customer agreements, including chasing of failed arrangements
• Resolving complex queries
• Working and monitoring task queues
• Maintain a high level of product knowledge

To qualify… You don't need a background in customer service, but you do need a willingness to learn and the ability to respond to customer requests in a way that’s efficient and assertive whilst showing a level of empathy. Most of all, you need to be ready to relate to all sorts of people and provide the information they need. This isn't just about doing your job; it's about doing your best.

Your skills should show…

• Excellent written and verbal communication
• Ability to work under pressure
• Great social and communication skills
• Logical thinking and problem-solving abilities and the ability to multi-task
• Highly skilled negotiator,desirable
• Experience in debt recovery, desirable

Benefits:

Competitive salary, Annual Bonus (subject to eligibility), Pension Scheme, Medical Insurance, Life Assurance, 23 days holiday (rising to 28 following 5 years’ service), Perkbox Benefits.

Hours of Work:

38 hours per week, shift patterns between the hours of 8am-8pm Monday to Friday, 1 in 3 Saturdays and 1 in 4 Sundays (please note hours worked over the weekend would be given back in lieu during the week).

If you feel you have the skills required then please apply today!!