We are currently recruiting for a Scheduling Administrator on behalf of our client who is a market leader in their field. Joining our well-established client who works with a host of big retailers, you will work 37.5 hours. This is a temp to perm position. 

Within this role, the successful candidate’s main priority will be to assist in the scheduling of field based engineers workload. You will also act as a first point of contact for all incoming calls and ensure the smooth running of the department.

Key Responsibilities:

• To schedule Engineers’ workload to ensure clients’ requirements are met.
• Ensure Engineers’ workload maximises their utilisation and there is a minimum of unproductive hours.
• To ensure that the Engineer selected to complete work has the relevant skill set and correct materials required.
• Interpret instructions and issues arising and then implement actions.
• Answer a high volume of calls and maintain a rapid response rate.
• File data and perform other personal administrative tasks.
• Communicate and liaise verbally and in writing with customers, suppliers and colleagues.
• Manage and respond to email enquiries.
• Work with Line Manager to investigate reports.
• Verify job completions and check accuracy of Engineers’ PDA usage.

Key Skills and Competencies:

• Experience in a similar scheduling or administrative role
• Maintain consistent and professional attendance
• Ability to work in a methodical, organised and structured manner with excellent attention to detail
• Knowledge of Microsoft programs to an intermediate level
• Good time management and prioritisation skills
• Clear concise verbal and written communication skills
• Confident and friendly individual