We are currently looking for an Administrator to join a well-established client of ours in Hoddesdon. This will be an initial temporary role but there is every opportunity this will become permanent.

Working 37 hours per week between Monday and Friday, you will earn a salary of £9.35 per hour.

Main Responsibility of the Contracts Administrator

To fully manage the schedules of the field based engineers, ensuring the smooth running of their diary management. This is a key role within the business and is reliant on accurate and timely information. You will be working in a team environment and may on occasion have tight deadlines to meet. 

You will be directing engineers via their electronic system and will take calls from both colleagues and customers in a busy and sometimes challenging environment. 

Main Duties of the Contracts Administrator

• To schedule the Engineers work in such a manner to ensure that the relevant clients SLA’s are met or exceeded
• To ensure that the Engineers work maximises their utilisation and that there is a minimum of unproductive hours.
• To ensure that the Engineer selected for the call has the relevant skills set and the correct materials to complete the call.
• Interpret instructions and issues arising, and then implement actions according to associated scheduling administrative policies and procedures.
• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• File data and perform other routine clerical tasks as assigned and for other departments as needed.
• Communicate and liaise verbally and in writing between customers/suppliers/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
• Establish and maintain effective working relationships with co-workers, supervisors.
• Dealing with telephone and email enquiries.
• To be the first point of contact for customers.
• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Collate and create accurate customer invoices when required.
• Verifying job completions and checking accuracy of engineers PDA usage

Key Skills and Competencies

• Previous experience of scheduling and/or administration
• Excellent customer facing and telephone skills
• Good time management and prioritisation skills
• Attention for detail, ability to listen and extract relevant information
• Clear concise verbal and written communication skills
• Logical and analytical problem solving skill
• Excellent IT skills to include a minimum of MS Excel, Word and Outlook