We have a new and exciting opportunity for an experienced Customer Service Team Leader to join a well established and growing organisation based in Croydon.

My client is looking for someone to lead and motivate their existing Customer Service team, you will need to have experience in a similar role and have a proven ability to handle escalated complaints.

Key Duties:

• You will handle more complex/ escalated calls
• You will manage and distribute daily tasks fairly
• Monitor performance to ensure team members priorities tasks accordingly
• Provide guidance, training and coaching to other team members
• Ensure the team prioritise and find a resolution for the customer where possible by the close of business
• Consider workload management to ensure the team has enough cover on any given day
• Assisting the returns department with booking collections and returns queries
• Driving the team to be proactive and advising customers of any courier delays

Person Specification: