We are looking for an Insurance Claims Advisor to join our well-established and fast growing client based in Harlow, Essex. They are looking for an experienced customer service to join their busy and expanding department.

The working hours are 9:00am - 5:30pm Monday to Friday as well as working the hours of 9:00am - 1:00pm one in three Saturdays.
You will be provided with full training and there are exciting opportunities to grow and progress within the company. 

Responsibilities of Claims Advisor / Customer Service Advisor:

• Provide accurate claims advice across a variety of products
• Resolve claims across a variety of platforms, telephone, fax, email and online
• Maintain company service levels
• Provide support to the Sales team by providing accurate and timely information
• Provide professional and friendly service
• Complaint handling and resolving swiftly in a professional manner
• Produce reports/spreadsheets on claims issues/queries on request
• Assisting customers via Live Chat so the ability to multi-task is important

Knowledge and Skills

The successful candidate will possess:

• Excellent customer service skills either in an office or retail environment
• A high level of literacy
• A high level of numeracy
• Ability to work on own initiative
• Basic knowledge of PC skills
• Good written and oral communication skills
• Experience of Live Chat / Web Chat a bonus
• The ability to work effectively under pressure 
• The ability to effectively prioritise work load

If you feel you would be suitable for this role, then please apply.