Customer Service Assistant
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| Job Type | |
| Location | Hatfield |
| Area | Hertfordshire, England |
| Sector | Customer Service |
| Salary | £20k - 24k per year |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | HM CS0602 |
| Job Views | 20 |
- Description
We are currently recruiting for a Customer Service Assistant to join an excellent and very well-established client who are based in Hatfield. This is a temporary 3-month contract role to cover illness but could go on longer.
Our client can offer you a salary of up to £24,000 on a pro-rata basis. This is dependent on experience.
Our client can offer you a very attractive salary and friendly working environment. You will enjoy company perks such as; free parking, health care and dental insurance schemes, reduced gym membership and 22 day holiday (plus bank holidays).You will work Monday to Friday between the hours of 9:00am - 5:00pm. An immediate start would be highly desirable to help support the team.
THE MAIN RESPONSIBILITY OF CUSTOMER SERVICE ASSISTANT:
Processing of orders or enquiries by phone, email and SAP.
DESCRIPTION OF DUTIES FOR THE CUSTOMER SERVICE ASSISTANT:
- Ordering/processing orders using SAP and ensured correct discounts are applied
- Handling of incoming telephone enquiries
- Stock checking and chasing
- Price checks on behalf of clients
- Investigate the returns of faulty and non-faulty products
- Authorising returns
- Dealing with picking errors and damages
- Handling invoice and credit queries
- Support the external sales teams and their requests
- Administration on behalf of the team
- Understand and comply with all relevant company policies
PREVIOUS EXPERIENCE AND COMPETENCIES OF THE CUSTOMER SERVICE ASSISTANT:
- Previous customer service experience
- Administration and general office experience
- IT literate and competent user of Microsoft packages
- Self-motivated, driven and methodical individual
- Excellent communication skills, both verbal and written
- Excellent time management and multi-tasking skills
- Excellent attention to detail
- Ability to work effectively both individually and as part of a team