We are currently recruiting for a Web Chat Advisor on behalf of a fantastic client of ours based in Banbury.

Receiving a full induction and product training, you will provide daily support to online customers with their enquiries and upsell where possible. The right candidate for this role will advise customers and share the value of an end product that is special and tailored to their needs.

Working Monday – Friday, our client can offer you an excellent working environment. You will receive a starting salary of £14,000 with an achievable OTE of up to £26,000.  

What you’ll do: 

As a Customer Service and Web Chat Advisor, you’ll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this role, you’ll be charged with inspiring customer confidence by:

• Converting leads into sales through emails, chat and/or phone
• Offering meaningful guidance on product selection, our services, and label printing
• Creating long term relationships with as many interactions as you can
• Remaining calm under pressure and creating solutions for customers
• Working closely with other internal teams
• Provide support to customers via the Web Chat platform – assisting them in understanding how to navigate the website
• Answer calls and greet customers ensuring you provide a positive experience for all our customers
• Keep the customer database in good order
• Provide a professional welcome to customers, suppliers and visitors, whilst complying with security and safety procedures
• Assist the department manager and team with other duties as requested

What we’re looking for: 
Our most successful team members:

• Love working with people and customers and want to help
• Are driven to add value for customers and the company in a genuine way
• Are curious, fun, and comfortable in a results-oriented environment that offers a healthy dose of independence, teamwork, and competition
• Communicate with customers, team mates, and across departments flawlessly - whether in writing or on the phone
• Love to learn, be resourceful, solve problems, and embrace change as a means to constant improvement and growth
• Strike a healthy balance between catching every detail and working efficiently - especially when a lot is happening at once!
• Can be counted on to go the extra mile
• Are savvy when it comes to computers and technology

If you are interested in this position then please apply.