A fantastic client of ours based in Harlow are looking for a Customer Service and Sales Advisor to join their outgoing team and become an integral part of their Sales and Customer Service division. 

Previous experience of call handling, administration or working within an office based environment would be desirable but full training and support will be provided. They are offering a salary of £17k - £18k dependent on experience.

You will work Monday to Friday between the hours of 8:30am – 5:30pm. Due to location you must be able to drive/have access to a car.

Benefits

• Employee owned company
• 28 days holiday including bank holidays
• Pension scheme
• Childcare vouchers
• Free parking
• Regular social activities

Duties of Customer Service and Sales Advisor:

• Answering incoming calls to process and track orders
• Use company systems to input orders ready for production to dispatch
• Liaising with clients and customers via telephone and email and resolving queries within agreed timescale (both current and new)
• Arranging collections and deliveries
• Liaising with drivers and depots – advising customers of ETA’s
• Maintain all files, ensuring details are correct
• Creating reports on Excel and reporting monthly statistics
• Gaining impressive product knowledge
• General administrative duties

Skills/Attributes/Qualifications of Customer Service and Sales Advisor:

• You must have a strong focus on providing excellent customer service with previous experience of working in a similar environment
• Computer literate on all Microsoft programmes
• Attention to detail
• Positive work ethic and attitude
• Ability to build affective relationships and work as part of a team
• Outstanding communication skills