We have an exciting opportunity for a professional and detail orientated Administrator, to join a large expanding and dynamic organisation who truly value their staff and believe that each member of their team is important and makes a unique and valuable contribution. They provide a positive working environment which is friendly, supportive and team orientated and they offer fantastic opportunities for motivated individuals to develop and progress. The offices are very smart and modern.

The company are well established leaders within their field of expertise and their core values of respect, transparency, accountability, professionalism and innovation underpin the work they carry out.

The successful candidate will take responsibility for all correspondence received, ensuring it is dealt with efficiently and effectively.

Duties and responsibilities

• Ensure all correspondence received is prioritised.
• Details of all complaints are passed to the Complaints department quickly and efficiently.
• Providing written responses to correspondence received within agreed timescales. 
• Ensure the in-house system is fully updated with details of correspondence received and the appropriate response.
• Liaise directly with other internal departments to confirm that the correct client procedures are adhered to.
• Deal with telephone calls and queries from other departments regarding correspondence received in a timely efficient and polite manner.
• Ensure compliance with all current and future legislation, as detailed in company training manuals and all internal company policies and procedures
• Archiving and Filing.

The successful candidate will be detail orientated, with excellent written and visual communication skills and the ability to excel under pressure whilst working to frequent tight deadlines.

They will also be a proficient user of Microsoft Office including Word, Excel & Outlook.