We have a great new role that has become available for a well-established and growing company based in Harlow. Boasting new, modern and spacious offices, they can offer you a competitive salary and benefits along with a lively and friendly working environment.

They are looking for a confident and personable Customer Service Advisor for their contact centre who will demonstrate excellent customer service and be an ambassador for the company.

The Role:

To deal with inbound and outbound calls whilst providing good customer service at all times. Respond to customers queries efficiently and to a positive conclusion.

• Dealing with incoming and outgoing contact centre calls efficiently
• Dealing with incoming and outgoing customer queries efficiently
• Attend training as and when  required to maintain a high level of product knowledge
• Maintaining a high level of customer service to ensure a positive conclusion to the customers query.
• Maintaining a professional telephone manner at all times
• Giving customers information relating to our products, prices and services.
• Maximising all order taking opportunities
• Dealing with the processing or customer order at the various stages within our system
• General office duties
• Maybe required to do Call Before Sending, Held for Credit
• Handling customer back orders
• Updating overdue goods returned by customer
• Completing and updating quotations
• Maybe required to log into Live Chat
• Maybe Booking warranty repairs
• Responding to customer emails

Benefits:

• Competitive Salary
• 28 Days Holiday (including bank holidays)
• Staff Discount
• Excellent Overtime Rates
• Excellent Training and Development
• Excellent career progression and internal advancement opportunities

Hours:

Monday to Saturday, 5 days a week on the following shifts pattern:

Monday to Friday;

7:45am – 5pm (5 weekdays)

7:45am – 5pm (4 weekdays including Saturday)

10:45am – 8pm (weekdays)

If you have the relevant skills and expetrience for this role please apply.