Schedular
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 684424A |
| Job Views | 198 |
- Description
- Job Title: Scheduling Coordinator
Location: Harlow
Salary: £30,000 plus bonuses
Hours: 8-5 or 9-6 (40 hours)Monday to Friday plus
1 in 4 Saturday or Sunday shift
- Saturday 8 AM – 5 PM or
- Sunday 8 AM – 4 PM
- Both days would be worked from home, with weekend shifts on a 1 in 4/5 rota (depending on annual leave).
Job Type: Full time Permanent
About the Role:
We are looking for a highly organised and detail-oriented Scheduling to join our fast-paced team. This role is crucial in ensuring the efficient scheduling of jobs, appointments, and resources while meeting Key Performance Indicators (KPIs) and NPS ( Net promoted score) The ideal candidate will be proactive, adaptable, and able to work under pressure while delivering excellent service to both clients and internal teams.
Key Responsibilities:
- Plan, schedule, and coordinate jobs, appointments, and workforce allocations to approx.17 engineers..
- Ensure all scheduling activities align with business KPIs, including efficiency, response times, and customer satisfaction.
- Monitor and manage real-time changes, cancellations, and urgent scheduling requests.
- Communicate effectively with engineers, field staff, or service teams to ensure smooth job execution.
- Track and report on KPI performance, identifying areas for improvement.
- Maintain accurate records using scheduling software and internal systems.
- Liaise with clients and stakeholders to provide updates and resolve scheduling conflicts.
- Work closely with management to optimise resource allocation and improve efficiency.
- Adhere to company policies and industry regulations to maintain compliance.
- Proven experience in a scheduling, coordination, or workforce planning role.
- Ability to work in a fast-paced, high-pressure environment while meeting strict KPIs.
- Strong problem-solving and decision-making skills to manage last-minute changes efficiently.
- Excellent communication and interpersonal skills to liaise with teams and clients effectively.
- High level of accuracy and attention to detail in scheduling tasks.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and scheduling software.
- Ability to multitask and prioritize workloads effectively.
- Experience working with KPIs and performance metrics in a target-driven environment.
- Competitive salary and performance-based incentives.
- A fast-moving, collaborative work environment.
- The chance to be part of a growing and dynamic team.
If you thrive in a busy scheduling environment and have a passion for delivering efficiency and accuracy, we would love to hear from you!