Customer Service Associate
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| Job Type | Permanent / Full Time |
| Area | Hertfordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 667697D.5 |
| Job Views | 172 |
- Description
- Job Title: Customer Service Associate
Reports to: Team Leader
Location: Sawbridgeworth, Hertfordshire
Working Hours: 9-5pm 35 hours per week
Salary & benefits: £23,800 increasing to £25000 after successful probation, 21 days holiday – plus Bank Holidays, Up to 10% annual bonus, 8% pension, Laptop, Mobile Phone, Gym Membership
Join a fast-growing, dynamic team in Sawbridgeworth as a Customer Service Associate driving energy solutions for social landlords across the UK.
Our client, established in 2020, has seen remarkable year-on-year growth and is now looking to expand the team. Specialising in void energy services for social landlords across the UK, they currently serve over 100 clients and manage more than 1 million properties, marking them as a significant player in a niche market.
Your Role:
- Building strong relationships with clients and energy partners to deliver excellent customer service.
- Keeping communication clear, professional, and responsive across all channels.
- Maintaining accurate records and reporting key updates to clients and partners.
- Diagnosing and resolving energy issues remotely to restore power efficiently.
- Anticipating challenges and taking proactive steps to support our clients.
What We Need:
- Communicating with confidence to engage clients and stakeholders.
- Solving problems quickly and efficiently under pressure.
- Staying organised and detail-focused to keep operations smooth.
- Adapting to changing priorities with resilience and ease.