Temporary Customer Services
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| Job Type | Contract or Temp |
| Area | Hertfordshire, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Jill Worrell |
| Job Ref | 677283 |
| Job Views | 100 |
- Description
- Position: Temporary Customer Service Representative
Location: Onsite - Hertford
Contract Type: Temporary until end March 2025
Hours: 35 hour week Monday to Friday flexible between 8:00 am to 5:30 pm
Salary: £12:09 per hour
Role Summary
We are seeking an empathetic, detail-oriented, and customer-focused individual to join our team on a temporary basis to support members completing online assessments. You will be the first point of contact for members experiencing technical issues, requiring guidance, or seeking general support during their assessment process.
Key Responsibilities
- Member Support: Provide prompt and professional responses to member queries via email, chat, and phone, ensuring a positive customer experience.
- Troubleshooting: Assist members in resolving technical issues related to accessing and completing their online assessments, such as login problems, browser compatibility, or system errors.
- Guidance: Offer clear instructions and guidance on navigating the online platform, including test procedures, deadlines, and best practices for completion.
- Escalation: Identify and escalate complex or unresolved issues to the appropriate team while maintaining communication with the member.
- Documentation: Accurately record interactions and solutions in the CRM system, ensuring consistent tracking of member concerns and feedback.
- Policy Adherence: Ensure all interactions comply with company policies, data protection regulations, and confidentiality standards.
- Proactive Support: Monitor system notifications for potential technical disruptions and proactively communicate with members to minimize confusion or delays.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Problem-Solving: Ability to troubleshoot and resolve technical issues quickly and effectively.
- Empathy: Patience and understanding when dealing with members who may be stressed or confused.
- Attention to Detail: Strong focus on accuracy in recording member interactions and following processes.
- Technical Proficiency: Familiarity with online platforms, troubleshooting basic technical issues, and working with CRMs or ticketing systems.
- Time Management: Ability to handle multiple queries simultaneously and work efficiently under time-sensitive conditions.
- Adaptability: Flexibility to adapt to changing procedures, member needs, and schedules.
- Previous experience in customer service, support, or similar roles (experience with online assessments or education platforms is a plus).
- Strong proficiency in using computers, email, and basic troubleshooting tools.
- Availability to work for the full nine weeks.
- Ability to work independently and as part of a team.
- Driver with own vehicle due to rural location