Office Administrator
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 663678A |
| Job Views | 210 |
- Description
- Customer Engagement Executive
Department Customer Engagement
Reporting to: Customer Engagement Manager
£23,000-£24,000
9-5.30 Monday - Friday
Harlow based in lovely modern offices
Overall Objective:
Our lovely client in the heart of Harlow are looking for a Customer Engagement Executive to join our established team. The Customer Engagement team are responsible for the administration and after care for all motor product lines.
As a Customer Engagement Executive, you will be responsible for
obtaining, analysing, and verifying the accuracy of the information
submitted in a timely manner. You will be required to implement
corrective action as needed to ensure that an excellent standard of
service and a high level of customer satisfaction is maintained. Some phone calls will be required in this role to ascertain information from the customer.
They are focused on developing staff and promote a positive
working environment. They offer several social events per year to
encourage team bonding and a healthy work life balance. They also uphold
a strong ethos throughout the business, inspiring open
communication, integrity, teamwork, and empowerment. If you share
these values and are looking for new challenge, we look forward to
receiving your application.
Although desirable, prior office experience is not
required, and training will be provided. You must have a can do attitude and want to learn and progress.
Duties
• Supporting the Motor Team in the delivery of effective and
efficient policy administration
• Validating and verifying documentation
• Calculating and adjusting premiums as required
• Completing Insurer requests in a timely manner
• Enforcing cancellation for non-disclosures, non-payment,
non-submission of documentation and any terms imposed
by the Insurer
• Ensuring Compliance with both internal and external
regulations and guidelines
• Focus on Customer satisfaction through after sales calls
• Record all correspondence between all parties to maintain a
clear audit trail
• Handle queries relating to Direct debits and Finance
agreements
• Manage all client queries over all accessible platforms
Customer Care
• Display a positive Can-do attitude
• Having a thorough knowledge of all products used Friendly,
compassionate, and understanding
• Exceeding customer expectations
• Being Focused
Compliance
• Following Key compliance principles
• Maintaining 100% compliance through audits.
Communication
• Use open communication
• Display good listening skills to identify customer needs
• Communicating in a manner to develop and maintain
positive relationships, mutual trust and confidence
• Provide accurate and clear communication
Teamwork
• Work as an individual and as part of a team
• Completing all tasks to support team goals
• Work with integrity
• Follow the company culture and ethos
• Sharing information, ideas, and suggestions
• Use open communication
Skills
• Determination and the drive to achieve KPI’s
• Good Telephone manner
• Confident taking calls
• Excellent communication skills
• A positive and confident approach
• High degree of self-motivation and ambition
• Excellent customer service
• The ability to work independently and as part of a team
• Adaptable in a fast-paced environment Knowledge & Experience
• Principles of providing excellent customer service
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• English Language
Work Ethic
• A reliable, articulate, and self-motivated individual.
• Must be able to work as part of a team and able to work using their own initiative.
• Flexible and responds well to new challenges.
• Open Communicator
• Collaborative
Salary on offer is £23K depending on your level of experience, plus pension, social events and ongoing training and personal development.