Sales and Customer Service Manager
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Sales & Account Management - Sales Manager |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 602297B |
| Job Views | 162 |
- Description
- Telesales Manager
Location: Waltham Abbey, Essex
Hours: 8-5pm Monday – Friday (onsite)
Salary: Competitive salary with achievable bonus structure up to £5,000
Holidays: 25 days holiday plus Bank holidays
Company Overview:
Our lovely client in Waltham Abbey is a dynamic and well-established food company committed to delivering exceptional products/services to their customers. They pride themselves on fostering a collaborative and innovative work environment where individuals are empowered to achieve their fullest potential. As a Telesales Manager, you will play a pivotal role in driving their sales team towards success and exceeding targets.
Job Description:
We are seeking an experienced and results-driven Telesales Manager to lead our telesales team of 6. The ideal candidate will be a strategic thinker with a proven track record of motivating teams to achieve and exceed sales targets. The Telesales Manager will oversee the day-to-day operations of the telesales department, including managing a team of telesales representatives, implementing sales strategies, and ensuring excellent customer service.
Responsibilities:
- Lead, motivate and nurture a team of telesales representatives to achieve and exceed KPI's/sales targets.
- Develop and implement strategic sales plans to drive revenue growth.
- Monitor sales metrics and KPIs to track performance and identify areas for improvement.
- Conduct regular performance evaluations and provide feedback and coaching to team members.
- Train new candidates and provide ongoing training and development opportunities for existing team members.
- Ensure compliance with company policies and procedures.
- Collaborate with other departments, such as External Sales team to optimise sales processes and enhance the customer experience.
- Stay up-to-date with industry trends and best practices in the company
- Prepare regular reports on sales performance and present findings to senior management.
- Handle escalated customer enquiries and complaints as needed.
- Manages regular reviews on progress against plan/target and build clear action
- Previous experience in motivating and leading a team.
- Proven track record of success in adhering to Targets and KPI’s
- Strong leadership and motivational skills.
- Excellent communication and interpersonal skills.
- Ability to analyse sales data and identify trends and opportunities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to thrive in a fast-paced and dynamic environment.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Great mathematical skills
Experience in FMCG would be advantageous but not necessary.
Joining our team offers a unique opportunity to be part of a growing company with a vibrant culture and a commitment to excellence. If you are a dynamic and motivated individual with a passion for sales, we would love to hear from you. Apply now to join our team as a Telesales Manager and take your career to the next level!