Customer Service/Administrator
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 603262A |
| Job Views | 211 |
- Description
- Account Co-ordinator
£27,000 per annum + 10% annual bonus
Monday to Friday 9:00 am to 5:30 pm
Free Parking
Free lunch twice a week
Lovely offices
Working for our lovely client's based in Waltham Abbey we are looking for an Account Coordinator to connect with key business executives, answer client queries and identify improvements require to current BAU process.
The ideal candidate must have strong administrative and organisation skills, from writing emails to interacting with employees, managers, and customers. You should be able to relay information clearly and concisely to others by verbal and written communication.
Responsibilities
- Receive and book in system return items from customers.
- Work across several databases/systems
- Monitor and pass stock to processing team.
- Monitor and manage quarantined/processed stock
- Perform month end invoicing process and liaise with Accounts department.
- Administrative work: Update and monitor activity tracker report, daily ‘WIP’ reports, manage claims in , create orders.
- Answer customer support phoneline and liaise with customers.
- Liaise with client’s customer care team to support them with information.
- Managing database records, drafting status reports, updating process handbooks.
- Maintaining equipment across departments, including scanners, printers, telephones, and other required consumables.
- Quality focus
- Documentation skills
- Analysing information
- Research skills
- Attention to detail
- Prioritisation and problem solving
- Communication (written and verbal)
Education and Experience Requirements
- Proficient level of Excel, Work and Outlook skills
- Previous experience in administrative role for a minimum 6 months (preferred)
- Previous experience in customer care would be preferred but not essential.